Knowledge Base
The Knowledge Base has a wide array of resources created by the program team Subject Matter Experts (SMEs).
The content collection is added to or refreshed to provide the latest information available.
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Power BI Dashboard: Performance by Usage Milestone Tab
Overview of the Performance by Usage Milestone Tab within the Power BI Dashboard.
FPC Academy: FastTrack Migration
Resources for the FastTrack Partner Community to understand FastTrack Migration for the purpose of customer engagements and FPC Qualification exams.
FY25 FPC Events Catalog
FY25 FPC Events Catalog with links to upcoming event registrations and on-demand recordings.
QTM: FY24 M365 Copilot Deployment Offer
How the FY24 M365 Copilot Deployment Offer works, offer terms, and common questions.
Event download: Quick to Market: Frontline Worker Program Registration Office Hours - Materials
Materials for Frontline Worker Program Registration Office Hours
Event download: Plan, build, and grow with a Partner Technical Consultant Office Hours - Materials
Materials for the Plan, build, and grow with a Partner Technical Consultant Office Hours
Download: Frontline Worker Program Terms and Conditions
Frontline Worker Program Terms and Conditions
Download: Frontline Worker Program Proof of Execution
Frontline Worker Program Proof of Execution
QTM: FY25 Business Applications Partner Program
Opportunity to assist eligible customers onboard and consume Microsoft Dynamics 365 workloads
Portal Resource: Ideas
The Ideas Forum is an open space for partners to share ideas and offer support for other partner ideas.
Download: Business Applications Partner Program Partners List
List of eligible partners for Business Applications Partner Program (BAP)
Download: Copilot Agent Build Support Program
Copilot Agent Build Support Program document
T&Cs: Business Applications Program Terms & Conditions Change Log
A high-level overview of updates to the Business Applications Program (BAP) Terms and Conditions (T&Cs)
FastTrack Partner Community: Introduction to Program Resources
Resources and tools to assist FastTrack Ready Program Partners execute the delivery of the FastTrack Benefit and guidance on how to build a strong relationship between the partner and customer.
Partner Support: Statement Report - Statement Details
How to filter the report, replicating the pre-existing Excel downloadable file
Partner Support: View and Update Existing Cases
How to view and update existing cases within the Community Portal.
Referrals: Workload endorsements for customer referrals
Workload endorsements are a key component to how members of FPC will receive customer referrals.
Event download: FY25 March FastTrack Partner Community Call - Materials
Materials for FY25 March FastTrack Partner Community Call
Partner Support: How to access the SME Request Tool
How to get access to the SME Request Tool.
FPX: API Startup Guide
FastTrack Partner API is designed to allow FastTrack Partners with easy access to data regarding referrals and the tenants with at least one claimed workload
FastTrack Partner Community: Program Objective
How Microsoft connects FastTrack Ready Partners to customers to assist with new or existing qualifying licenses using the free FastTrack Benefit and enables Partners to sell value-added services (outside the scope of the FastTrack Benefit).
FPX: Create and update Status Notes and Contacts
Guidance on creating and updating Status Notes and Contacts within the FRP-Centered UX (FCU).
Partner Support: Navigating Partner Support
How to navigate Partner Support within the Community Portal.
FastTrack Partner Community: Payment Central Contact
Steps to change the Payment Central Contact.
FT Benefit Delivery: Delivery expectations of Partners and Program Governance
Expectation of the partner’s ability to assist customers with onboarding and adopting qualified workloads.
Partner Support: Resources by Program
How programs are organized and where resources are located.
Download: Azure Local Boost Intel Customer Nomination Request Form
Request Form for Azure Local Boost Intel Customer Nomination
QTM: How to submit a customer registration for Quick to Market Programs
How partners register customers for all Quick to Market (QTM) programs
Partner Onboarding: Getting Started in the FastTrack Partner Community Program
Understand the program and requirements, gain access to program tools and resources.
Release of MCI Workshop Eligibility and License Explorer in FastTrack Partner Center Experience
Release of MCI Workshop Eligibility and License Explorer in FastTrack Partner Center Experience (FPX)
FT Benefit Delivery: Core or Service Onboarding Project Phases
How the Core and Service Onboarding Projects provide the customer with the technical enablement guidance of the envisioned services.
Partner Support: Subject Matter Expert Request, Do’s and Don’ts
Best practices to help ensure that a SME is prepared to effectively work with a customer, and that the customer's blockers are resolved.
Partner Support: How to complete the SME Request Form
How to complete the SME request form in the FastTrack Assistance Center.
Download: Azure Local Boost Intel Program Terms and Conditions
Terms and Conditions for Azure Local Boost Intel Program
Download: Azure Local Boost AMD Program Terms and Conditions
Terms and conditions for Azure Local Boost AMD Program
Partner Support: Payment Dispute
What to do when there is a discrepancy between your records and the monthly statement you receive, and how to submit a dispute.
Event download: M365 Apps, Teams Frontline Worker, and Intune Advanced Deployment Guides Office Hours - Materials
Materials for M365 Apps, Teams Frontline Worker, and Intune Advanced Deployment Guides Office Hours
FPC Academy
Academy of learning for the FastTrack Partner Community. Items within prepare partners to become successful and sustain success within their FastTrack practice. Additionally, the content prepares individuals within FastTrack practices to prepare for FPC Qualification exams.
Power BI Dashboard: Usage Trend Charts Tab
Overview of the Usage Trend Chart Tab within the Power BI Dashboard.
Referrals: Step-by-step: Setting up Referral Profile and What to do with an FPC customer referral
Partner guidance for Customer IT Admins to submit a Request for Assistance (RFA).
FastTrack Partner Community: Comms, Ideas, Knowledge Base, Support
How to access program-related guidance, resources, and training. The site is available to any member of the partner's organization.
FPX: FastTrack API Partner Integration Overview
How the FCU API allows partners easy access to tenant information. An overview of how to integrate with the API within the FCU, as well as a description of the various endpoints available for use.
Portal Resource: Program Membership Self-Service Form
Community Portal Program Membership self-service form to manage partner team access.
Product: SCIM - Identity
Key areas related to the Azure Active Directory workload supported in FastTrack.
FastTrack Partner Community: FastTrack Ready Partner Eligibility, Performance Criteria, Incentives Programs
Requirements for partner eligibility, program incentives, and rate card.
FT Benefit Delivery: Deployment Plan Phase, SOW, Approach
The collaboration between the Microsoft Customer Success Unit, Microsoft Account Team, and FastTrack Ready Partner (FRP) Team to provide a unified roadmap that enables the customers envisioned services.
Event download: FY25 Q3 Migration Office Hours - Materials
Materials for FY25 Q3 Migration Office Hours
Download: Statement of Work Template
Statement of Work (SOW) template for partners to use.
FastTrack Partner Community: Community Benefits and Opportunities
Items described in this knowledge article lists benefits and special opportunities your organization can take advantage of as a community member.
FPX: Tenant Details Service Status
Tenant details service status for status of customer deployment and/or blockers.
Event Download: NHS FastTrack FastTrack Partners with Accenture - Materials
Materials for NHS FastTrack FastTrack Partners with Accenture
FPC Academy: Onboarding, New Partner, and New Employee
Learning content for partners in the process of onboarding, emerging partners, individuals new to a partner's FastTrack practice, int, and others to gain familiarity into the FastTrack Partner Community (FPC) program.
Download: Partner Engagement Registration Proof of Engagement
Proof of Engagement (POE) for Partner Engagement Registration.
FastTrack Partner Community: Partner Mergers and Acquisitions
Guidance for partners who are undergoing a merger or acquisition and working with a Partner Success Manager (PSM)
Download: Azure Local Boost Program in partnership with Intel SOW
Azure Local Boost Program in partnership with Intel SOW
Microsoft Partner Opportunity - Azure Local Boost Program with Intel Technology Overview
Overview of the Azure Local Boost Program
Partner Onboarding: Microsoft Payment Central (MPC) Instructions
Directions on how to set up and use Microsoft Payment Central.
Partner Support: Exchange Online
How partners can improve workload health and upselling Exchange Online
Product: FY25 FastTrack Security Playbook - Strategic updates
How partners can ensure an effective deployment of Threat Protection products into customers’ environments
FPX: Partner Center FastTrack Insights
The dashboard provides Key Performance Indicators (KPIs) reporting and data insights for customers, such as product usage, licensing, upsell opportunities, incentives, referrals.
QTM: Modern Work & Security Deployment Offer SOW/POE Guidance
Support for completing forms accurately
FPC Academy: FastTrack Partner Center Experience
Concentrated learning on the FastTrack Centered UX also known as FCU for the purpose of providing the knowledge necessary for FPC Qualification
QTM: FY25 M365 Copilot Deployment Offer
How the FY24 M365 Copilot Deployment Offer works, offer terms, and common questions.
FPC Academy: Advanced Deployment Guides (ADGs)
Learning for FPC partners to understand the intricacies of Advanced Deployment Guides (ADG) for the purpose of success in FastTrack and attaining FPC Qualification
T&Cs: GSI Copilot Deployment Offer Partner Program Terms and Conditions Change Log
Monthly log of T&C changes
Event download: Asia FastTrack Partner Community PowerUp Event - Materials
Materials for Asia FastTrack Partner Community PowerUp Event
FT Benefit Delivery: FastTrack Benefit vs Value Added Services
How Partners can build a successful business with their customer by clearly and accurately presenting the FastTrack Benefit and the individual FRP’s value-added services.
Download: Azure Local Boost AMD Program Partner Deck
Azure Local Boost AMD Program Partner Deck
Event download: Threat Protection Office Hours - Materials
Materials for Threat Protection Office Hours
T&Cs: Azure Local Boost AMD Program Terms & Conditions Change Log
Change log for Azure Local Boost AMD Program Terms & Conditions
Event Download: Business Applications Partner (BAP) Program Deployment Voucher Office Hours
Materials for the BAP Program Deployment Voucher Office Hours
Referrals: Customer Referrals Overview
How to match Microsoft customers with the right partner, with the right expertise, at the right time.
FT Benefit Delivery: Approach and Delivery of Project Phases
The three project phases that support the customer requirement to assist with positioning Microsoft 365.
Download: QTM - National Health Service (NHS) FastTrack Benefit Description
The FastTrack Benefit Description for the NHS Organisation/Partner Program
QTM: FY25 NHS FastTrack Benefit Program
NHSE FRPs may earn incentives engaging with eligible NHSE system affiliates referred to as NHSE Organisations to help drive deployment and adoption of the NHSE list workloads
Download: Attack Surface Reduction and device control training materials
Attack Surface Reduction and device control training materials
Microsoft Partner Opportunity - Azure Local Boost Program with AMD Technology Overview
Microsoft Partner Opportunity - Azure Local Boost Program with AMD Technology Overview
Download: Azure Local Boost AMD Assessment Workshop Presentation Deck
Deck for Azure Local Boost AMD Assessment Workshop Presentation
Download: Azure Local Boost AMD Nomination Request Form
Nomination request form for Azure Local Boost AMD
T&Cs: FastTrack Partner Community Terms & Conditions Change Log
Monthly updates to the Terms and Conditions
Download: Azure Local Boost Program in partnership with AMD POE
Azure Local Boost Program in partnership with AMD POE
Download: Azure Local Boost Program in partnership with AMD SOW
SOW for Azure Local Boost Program in partnership with AMD
QTM: FY24 H2 Business Applications Partner Program
Opportunity to assist eligible customers onboard and consume Microsoft Dynamics 365 workloads
Download: Xeon Azure Local Pitch Deck
Xeon Azure Local Pitch Deck - Intel crafted presentation
Power BI Dashboard: Guide to Access Power BI Reports
Guidance on accessing reports in Power BI within the FRP-Centered UX.
Incentives: Statements - When to expect payment for milestone achievement
When to expect payment for milestone achievements.
Download: M365 Copilot Deployment Offer GSI Materials
Materials for M365 Copilot Deployment GSI Offer
Partner Center: Customer Registration and Workload Claiming
How to submit, get approval, and claim customers and associated workloads, to have evaluated for incentive earnings via the Claiming Partner of Record (CPOR) process in Partner Center.
FastTrack Partner Community: Business Expectations of FastTrack Ready Partners
How Partners determine the scope of the FastTrack Benefit and assist customers in understanding what is within scope of the FastTrack Benefit.
FastTrack Partner Community: The Partner Success Team and Delivery of the Benefit
The opportunity, program components, and how the Microsoft Account Team supports the Partner Organization.
Event download: FY25 January FastTrack Partner Community Call - Materials
Materials for FY25 January FastTrack Partner Community Call
Event download: Teams Premium and Microsoft Places Advanced Deployment Guides Office Hours - Materials
Materials for Teams Premium and Microsoft Places Advanced Deployment Guides Office Hours
Download: White Paper - Evolving Customer Acquisition Cost
Whitepaper detailing the evolving Customer Acquisition Cost for FPC
Partner Onboarding: Partner Center Org ID Credentials
A guide to the Partner Center portal, enrollment and onboarding, and Partner Center user credentials within the FRP program.
FPC Academy: Referrals
Content for the FastTrack Partner Community to have a thorough understanding of the benefits and processes of customer referrals. The content further prepares partners for FastTrack Community Qualification
Download: FastTrack Partner Community Welcome Packet
Welcome packet for the FastTrack Partner Community (FPC)
Download: Global Systems Integrator M365 Copilot Deployment Offer Program Welcome Pack
Welcome Pack for Global Systems Integrator M365 Copilot Deployment Offer Program
Download: Global System Integrators Copilot Deployment Offer Partner Terms and Conditions
Terms and Conditions for Global System Integrators Copilot Deployment Offer Partner
QTM: FY25 Rapid Adoption Program
Opportunity to assist eligible customers onboard and consume Microsoft Dynamics 365 workloads
Event download: M365 Core Workloads Advanced Deployment Guides Office Hours - Materials
Materials for M365 Core Workloads Advanced Deployment Guides Office Hours
Event download: EMEA FastTrack Ready Partner ECIF Refresher Office Hours - Materials
Materials for EMEA FastTrack Ready Partner ECIF Refresher Office Hours
Event download: FY25 Q2 Migration Office Hours - Materials
Materials for FY25 Q2 Migration Office Hours
FastTrack Migration: RASCI
For emerging as well as experience FastTrack partners within the FastTrack Partner Community to understand the purpose of RASCI and how understanding it provides clarity to all migration engagements within FastTrack.
Download: QTM - Customer Success Offer Statement of Work (1)
The Statement of Work (SOW) template for the Customer Success Offer (CSO).
Download: QTM - Customer Success Offer Proof of Execution
The Proof of Execution (POE) template for the Customer Success Offer (CSO).
Download: Copilot for M365 Offer Approved Partner List
The approved partner list for Copilot for M365
Event download: FY25 November FastTrack Partner Community Call - Materials
Materials for FY25 November FastTrack Partner Community Call
Event Download: EMEA Partner as Customer Zero for Copilot Adoption Office Hours - Materials
Materials for EMEA Partner as Customer Zero for Copilot Adoption Office Hours
QTM: FY25 Modern Work and Security Deployment Offer
FY25 Modern Work and Security Deployment Offer
Power BI Dashboard: Set Your Report Levels Filter Tab
Overview of the Set Your Report Levels Filter Tab within the Power BI Dashboard.
Incentives: Payment and Dispute Support
How to understand and resolve Incentive Payment issues.
Power BI Dashboard: Services Usage Tab
Overview of the Service Usage Tab within the Power BI Dashboard.
Power BI Dashboard: Performance Overview Tab
Overview of the Performance Overview Tab within the Power BI Dashboard.
Event Download: FY25 M365 Copilot Deployment Offer Office Hours - Materials
Materials for FY25 M365 Copilot Deployment Offer Office Hours
Partner Support: FastTrack Migration Subject Matter Expert Program
When the Migration SME provides assistance to customers with partner support.
FastTrack Partner Community: Code of Conduct
Guidance to provide a friendly and productive work environment, which includes Viva Engage, the FPC portal resources, and other needs as they arise.
Public Sector Disclosure Requirements for Proof of Engagement
Policy for POE requirements for public sector customers.
FastTrack Partner Community: Partner Engagement Registration
Partner Engagement Registration offers partners the opportunity to demonstrate value delivered to customers.
Partner Value Proposition
How partners can maximize their business outcome as members of the FPC.
FastTrack Migration: Interactive Guidance
Interactive learning and assistance that assists FastTrack partner in learning specific aspects of a migration engagement. This does not replace nor is it to be confused with Advanced Deployment Guidance.
QTM: FY24 Modern Work & Security Deployment Offer
How the FY24 Modern Work Deployment Offer works, offer terms, and common questions.
FastTrack Partner Community: Understanding the FastTrack Method
How to use the three-phase FastTrack Method to drive ongoing, repeatable success using online resources and tools available to all customers.
FPX: FastTrack Partner Center Experiences FAQ
Frequently asked questions and answers for the FRP-Centered UX (FCU) environment.
FPX: Access and Permissions
The FastTrack Ready Program in Partner Center Incentives workspace (also known as the FRP-Centered UX (FCU)) will move to the Partner Center Insights workspace in July 2023.
Referrals: Partner Decline Referral Outcome
The conditions under which a partner may or may not decline a referral.
T&Cs: GIGA Modern Management Incentive Program Terms & Conditions Change Log
A high-level overview of updates to the GIGA Modern Management Incentive Program (GMMIP) Terms and Conditions (T&Cs)
FastTrack Partner Community: FY25 FPC Launch Event FAQ
Q&A from the EMEA, Americas, and Asia FY25 FPC Launch calls
FastTrack Partner Community: Superpower Slide
Slide to detail a partner organization information and their areas of expertise
Migration: Process Description
How to review the FastTrack Benefit Page and Migration Hub Learning Center and set customer expectations.
Portal Resource: Program Membership Overview
A Program Membership is a record that confirms the partner organization's eligibility and opportunity to participate in a special program managed by the Microsoft 365 Growth and Experiences team.
Download: Business Applications Program Welcome Package
Welcome package for Business Applications Program
Migration: Paused and Offboarding Migration Projects
Assistance for migration projects that have stalled or not proceeded for 30 days or more.
Migration: Email Migration
Microsoft performing customer migrations for qualifying email and file source systems migrated.
Partner Onboarding: Payment Central User Tax Guide
Directions on how to complete the Payment Central Tax Profile.
Product: Objection Handling talking points for Identity AADP P2: Risk-based Conditional Access (RBCA)
Talking points for Identity AADP P2: Risk-based Conditional Access (RBCA) scenarios.
Referrals: RFA Disassociation from Existing Customers
Best practices in the Referral process, Partner Do's and Don'ts.
Download: Modern Work Deployment Offer Statement of Work
The Statement of Work (SOW) template for the Modern Work Deployment Offer (MWDO).
Download: Modern Work Deployment Offer Proof of Execution
The Proof of Execution (POE) template for the Modern Work Deployment Offer (MWDO).
Download: QTM - Copilot Deployment Offer Proof of Execution
The Proof of Execution (POE) template for the Copilot Deployment Offer.
Download: QTM - Copilot Deployment Offer Statement of Work
The Statement of Work (SOW) template for the Copilot Deployment Offer.
Download: QTM - National Health Service (NHS) Organisation/Partner Proof of Engagement
The Proof of Engagement (POE) template for the NHS Organisation/Partner Program.
Download: QTM - National Health Service (NHS) Organisation/Partner Claim Registration Form
The Claim Registration Form (CRF) for the NHS Organisation/Partner Program.
Partner Support: Statement Report - Access and Permissions
Required permissions to view reports
Partner Support: Statement Report - Navigation
How to navigate the three pages of the Statement Report
Partner Support: Statement Report - Earning History
View data from multiple statements at the same time.
Download: QTM - National Health Service (NHS) Public Partner List
PDF list of NHS FastTrack Ready Partners
Download: Business Applications Deployment Offer Program (BAP) Proof of Execution
Proof of Execution document download for Business Applications Deployment Offer
Download: Introduction to FastTrack Partner Community
Introduction to FastTrack Partner Community New Partner
Partner Support: Microsoft Teams, Teams Meeting, Teams Phone
Resources FPC partners can use to improve workload health and upsell to customers
Partner Support: Drive customer intent with FastTrack SMEs
Optimizing partner-SME collaboration through webinar with customers.
QTM: FY25 GMMIP (GIGA 2.0 Modern Management Incentive Program)
Partner opportunity to assist the Japanese government (the Ministry of Education (MoE) and the Ministry of Finance (MoF)), digitize and improve student outcomes
Download: Giga Modern Management Incentive Program Terms and Conditions
Terms and Conditions for Giga Modern Management Incentive Program
Download: QTM - FY25 GMMIP (GIGA 2.0 Modern Management Incentive Program) Welcome Package
FY25 GMMIP (GIGA 2.0 Modern Management Incentive Program) Welcome Packet
Download: QTM - FY25 GIGA 2.0 Modern Management Incentive Program Proof of Engagement - Japanese
Proof of Engagement for FY25 GMMIP (GIGA 2.0 Modern Management Incentive Program) - Japanese
Download: QTM - FY25 GIGA 2.0 Modern Management Incentive Program Statement of Work - Japanese
Statement of Work for FY25 GMMIP (GIGA 2.0 Modern Management Incentive Program) - Japanese
Download: QTM - FY25 GIGA 2.0 Modern Management Incentive Program Letter
Program letter for FY25 GMMIP (GIGA 2.0 Modern Management Incentive Program)
Download: FastTrack Partner Community Portal Terms and Conditions
Guidelines for access and participating in the FPC Portal
Download: FY25 FastTrack Partner Community Terms and Conditions
The FY25 Terms and Conditions (T&Cs) for the FastTrack Partner Community (FPC).
Download: Business Applications Deployment Offer Program (BAP) Statement of Work
Statement of Work for Business Applications Deployment Offer Program
Partner Support: ME5 Microsoft Information Risk Managment (IRM)
Resources FPC partners can use to improve workload health and upsell to customers
Referrals: Standard Referral Best Practices
Applying due diligence when engaging the customer regarding the FastTrack Benefit and Standard Referrals
FPX: FastTrack Partner Experience (formerly FCU)
Overview of the FastTrack Centered UX (FCU).
Partner Support: M365 Security, Compliance, and Identity
Resources FPC partners can use to improve workload health and upsell to customers
Partner Center: Manage Microsoft account
Partner Center is the Microsoft tool that streamlines business processes to make it easier for partners to manage their relationships with Microsoft and customers.
Incentives: Earning Opportunities Overview
How and why Partners receive payment and incentives designed to help accelerate the onboarding and adoption of Microsoft 365 workloads through partner engagement.
Partner Support: Microsoft Defender for Endpoint (MDE) - All Licenses
Resources FPC partners can use to improve workload health and upsell to customers
Partner Support: Microsoft Purview Information Protection - All Licenses
Resources FPC partners can use to improve workload health and upsell to customers
Partner Support: Entra ID - All Licenses
Resources FPC partners can use to improve workload health and upsell to customers
Partner Support: M365 Apps
Resources FPC partners can use to improve workload health and upsell to customers
Partner Support: Intune - All Licenses
Resources FPC partners can use to upsell to customers
Partner Support: FRP M365 Partner Messaging Framework
End to end messaging guidance for partners to use when engaging with customers.