In this article: Steps to Onboarding | Set up your Microsoft Payment Central Profile | Associate customers in Partner Center | Payment Dispute Sites | Get to know your Partner Success Manager (PSM) or Regional Enablement Lead
Overview
This article provides program details and steps to help you become familiar with essential program resources.
Through the onboarding process, you’ll:
- Understand the program and requirements.
- Enroll and associate customers.
- Gain access to program tools and resources.
- Be able to receive milestone and FRP Only Incentive Program (see FastTrack Partner Community Terms and Conditions) payments.
Steps to Onboarding
An experience guided by the FastTrack Partner Community Onboarding team to:
- Setup your payment profile
- Associate customers in Partner Center
- Configure access to FastTrack tools and reporting
- Get to know your Partner Success Manager (PSM) or Regional Enablement Lead
Set up your Microsoft Payment Central Profile
To receive payment you must set up a Microsoft Payment Central Profile. Your profile helps ensure we have the most up-to-date banking and tax information, so we can accurately remit payments.
To set up your profile:
- Provide your organization’s contact information.
- Complete a short compliance questionnaire.
- Provide tax information.
- Provide your organization’s banking information.
The Microsoft Payment Central Process Overview can help you prepare for any additional information needed for setup.
Associate customers in Partner Center
In Partner Center, partners associate themselves with customers they’re helping rollout Microsoft 365 services. Partners can associate themselves not only with the customer but with specific Microsoft 365 service(s). There are 4 pieces of information needed to create a customer association:
- Customer tenant details to identify the customer you are actively engaged with.
- Customer contact details of the individual you are working with at the customer.
- Claim details to specify the Partner ID (formerly known as MPN ID) indicating the location where incentive payments will be paid.
- Selection of the services in scope for your engagement and proof of engagement documentation.
For a step-by-step walk-through for Partner Center Customer Claims refer to this guide.
Payment Dispute Sites
For questions and/or discrepancies related to payments for Quick to Market program incentives, please inquire directly with the FastTrack Partner Community Payment Support.
Learn more:
- Review Navigating Partner Support for further information on the overall FastTrack Partner Community Support procedures.
- Review Payment Dispute for a step-by-step guide on submitting a dispute case.
- Review Request Incentive Support for a step-by-step guide on submitting an incentive case.
Get to know your Partner Success Manager (PSM) or Regional Enablement Lead
Once you’ve completed these three steps, you’ll be introduced to your success manager. They are your single point of contact within FastTrack engineering and can help:
- Support program activities (for example, provide helpful resources, and provide best practices.
- Help your teams (delivery, sales, marketing and alliance) to understand the program and value proposition.
- Provide guidance on how to best leverage the program with your customers and identify Modern Work & Security growth opportunities within your customer’s portfolio.
You’ll also have access to a team of subject-matter experts who are available to help you with complex technical scenarios.