In this article: Incentive Support | Additional Support Tool knowledge articles
To Request Incentive Support
On the Community Portal, in the top navigation, select Support, View Cases, Request Incentive Support.
Incentive Support
New cases
To open a new case, the following form must be completed. See details below the image.
The following information must be included in the form:
General
- Case Title: Provide a short description title for your case.
- Case Type: Select an option from the dropdown menu.
- Subject: Select an option from the dropdown menu.
- Description: Provide as much information as possible regarding the scenario you want to resolve.
- Attach a file: Attach screenshots, files, or any other documentation that may assist in resolving your request.
Partner Details
- Program Membership: Specify which program.
- Submitter: Your name.
- Dispute Status: Select an option from the dropdown menu.
- First Response SLA Status: Select an option from the dropdown menu.
- Is Escalated: Select an option from the dropdown menu.
- Milestone Date: Enter the date the milestone was achieved.
Select Submit when the form has been completed.