How to be a Community Member

How Partners determine the scope of the FastTrack Benefit and assist customers in understanding what is within scope of the FastTrack Benefit.

Guidance to provide a friendly and productive work environment, which includes Viva Engage, the FPC portal resources, and other needs as they arise.

How to access program-related guidance, resources, and training. The site is available to any member of the partner's organization.

Items described in this knowledge article lists benefits and special opportunities your organization can take advantage of as a community member.

Requirements for partner eligibility, program incentives, and rate card.

Changes in the FastTrack Program

Helping onboarding partners understand FastTrack

Resources and tools to assist FastTrack Ready Program Partners execute the delivery of the FastTrack Benefit and guidance on how to build a strong relationship between the partner and customer.

Guidance for partners who are undergoing a merger or acquisition and working with a Partner Success Manager (PSM)

Steps to change the Payment Central Contact.

How Microsoft connects FastTrack Ready Partners to customers to assist with new or existing qualifying licenses using the free FastTrack Benefit and enables Partners to sell value-added services (outside the scope of the FastTrack Benefit).

How to use the three-phase FastTrack Method to drive ongoing, repeatable success using online resources and tools available to all customers.

How to understand and resolve Incentive Payment issues.

How and why Partners receive payment and incentives designed to help accelerate the onboarding and adoption of Microsoft 365 workloads through partner engagement.

Frequently asked questions for incentives.

When to expect payment for milestone achievements.

Microsoft performing customer migrations for qualifying email and file source systems migrated.

Assistance for migration projects that have stalled or not proceeded for 30 days or more.

How to review the FastTrack Benefit Page and Migration Hub Learning Center and set customer expectations.

How to submit, get approval, and claim customers and associated workloads, to have evaluated for incentive earnings via the Claiming Partner of Record (CPOR) process in Partner Center.

Partner Center is the Microsoft tool that streamlines business processes to make it easier for partners to manage their relationships with Microsoft and customers.

How to get started in the FastTrack Ready Partner Program.

Understand the program and requirements, gain access to program tools and resources.

Directions on how to set up and use Microsoft Payment Central.

A guide to the Partner Center portal, enrollment and onboarding, and Partner Center user credentials within the FRP program.

Directions on how to complete the Payment Central Tax Profile.

When the Migration SME provides assistance to customers with partner support.

End to end messaging guidance for partners to use when engaging with customers.

How to get access to the SME Request Tool.

How to complete the SME request form in the FastTrack Assistance Center.

Best practices to help ensure that a SME is prepared to effectively work with a customer, and that the customer's blockers are resolved.

How to match Microsoft customers with the right partner, with the right expertise, at the right time.

The conditions under which a partner may or may not decline a referral.

The RFA delivery workflow process.

Best practices in the Referral process, Partner Do's and Don'ts.

Applying due diligence when engaging the customer regarding the FastTrack Benefit and Standard Referrals

Partner guidance for Customer IT Admins to submit a Request for Assistance (RFA).

Workload endorsements are a key component to how members of FPC will receive customer referrals.