How to be a Community Member

How Partners determine the scope of the FastTrack Benefit and assist customers in understanding what is within scope of the FastTrack Benefit.

Guidance to provide a friendly and productive work environment, which includes Viva Engage, the FPC portal resources, and other needs as they arise.

How to access program-related guidance, resources, and training. The site is available to any member of the partner's organization.

Resources and tools to assist FastTrack Ready Program Partners execute the delivery of the FastTrack Benefit and guidance on how to build a strong relationship between the partner and customer.

Guidance for partners who are undergoing a merger or acquisition and working with a Partner Success Manager (PSM)

Steps to change the Payment Central Contact.

How to understand and resolve Incentive Payment issues.

Frequently asked questions for incentives.

When to expect payment for milestone achievements.

How to submit, get approval, and claim customers and associated workloads, to have evaluated for incentive earnings via the Claiming Partner of Record (CPOR) process in Partner Center.

Partner Center is the Microsoft tool that streamlines business processes to make it easier for partners to manage their relationships with Microsoft and customers.

How to get started in the FastTrack Ready Partner Program.

Understand the program and requirements, gain access to program tools and resources.

Directions on how to set up and use Microsoft Payment Central.

A guide to the Partner Center portal, enrollment and onboarding, and Partner Center user credentials within the FRP program.

How to get access to the SME Request Tool.

How to complete the SME request form in the FastTrack Assistance Center.

Best practices to help ensure that a SME is prepared to effectively work with a customer, and that the customer's blockers are resolved.

The conditions under which a partner may or may not decline a referral.