How to be a Community Member
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FastTrack Partner Community: Business Expectations of FastTrack Ready Partners
How Partners determine the scope of the FastTrack Benefit and assist customers in understanding what is within scope of the FastTrack Benefit.
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FastTrack Partner Community: Code of Conduct
Guidance to provide a friendly and productive work environment, which includes Viva Engage, the FPC portal resources, and other needs as they arise.
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FastTrack Partner Community: Comms, Ideas, Knowledge Base, Support
How to access program-related guidance, resources, and training. The site is available to any member of the partner's organization.
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FastTrack Partner Community: Community Benefits and Opportunities
Items described in this knowledge article lists benefits and special opportunities your organization can take advantage of as a community member.
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FastTrack Partner Community: FastTrack Ready Partner Eligibility, Performance Criteria, Incentives Programs
Requirements for partner eligibility, program incentives, and rate card.
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FastTrack Partner Community: FRP vs FPC
Changes in the FastTrack Program
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FastTrack Partner Community: Introduction to Program Resources
Resources and tools to assist FastTrack Ready Program Partners execute the delivery of the FastTrack Benefit and guidance on how to build a strong relationship between the partner and customer.
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FastTrack Partner Community: Partner Mergers and Acquisitions
Guidance for partners who are undergoing a merger or acquisition and working with a Partner Success Manager (PSM)
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FastTrack Partner Community: Payment Central Contact
Steps to change the Payment Central Contact.
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FastTrack Partner Community: Program Objective
How Microsoft connects FastTrack Ready Partners to customers to assist with new or existing qualifying licenses using the free FastTrack Benefit and enables Partners to sell value-added services (outside the scope of the FastTrack Benefit).
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FastTrack Partner Community: Understanding the FastTrack Method
How to use the three-phase FastTrack Method to drive ongoing, repeatable success using online resources and tools available to all customers.
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Incentives: Payment and Dispute Support
How to understand and resolve Incentive Payment issues.
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Incentives: Earning Opportunities Overview
How and why Partners receive payment and incentives designed to help accelerate the onboarding and adoption of Microsoft 365 workloads through partner engagement.
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Incentives: FAQs
Frequently asked questions for incentives.
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Incentives: Statements - When to expect payment for milestone achievement
When to expect payment for milestone achievements.
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Migration: Email Migration
Microsoft performing customer migrations for qualifying email and file source systems migrated.
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Migration: Paused and Offboarding Migration Projects
Assistance for migration projects that have stalled or not proceeded for 30 days or more.
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Migration: Process Description
How to review the FastTrack Benefit Page and Migration Hub Learning Center and set customer expectations.
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Partner Center: Customer Registration and Workload Claiming
How to submit, get approval, and claim customers and associated workloads, to have evaluated for incentive earnings via the Claiming Partner of Record (CPOR) process in Partner Center.
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Partner Center: Manage Microsoft account
Partner Center is the Microsoft tool that streamlines business processes to make it easier for partners to manage their relationships with Microsoft and customers.
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Partner Onboarding: FAQs
How to get started in the FastTrack Ready Partner Program.
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Partner Onboarding: Getting Started in the FastTrack Partner Community Program
Understand the program and requirements, gain access to program tools and resources.
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Partner Onboarding: Microsoft Payment Central (MPC) Instructions
Directions on how to set up and use Microsoft Payment Central.
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Partner Onboarding: Partner Center Org ID Credentials
A guide to the Partner Center portal, enrollment and onboarding, and Partner Center user credentials within the FRP program.
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Partner Onboarding: Payment Central User Tax Guide
Directions on how to complete the Payment Central Tax Profile.
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Partner Support: FastTrack Migration Subject Matter Expert Program
When the Migration SME provides assistance to customers with partner support.
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Partner Support: FRP M365 Partner Messaging Framework
End to end messaging guidance for partners to use when engaging with customers.
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Partner Support: How to access the SME Request Tool
How to get access to the SME Request Tool.
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Partner Support: How to complete the SME Request Form
How to complete the SME request form in the FastTrack Assistance Center.
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Partner Support: Subject Matter Expert Request, Do’s and Don’ts
Best practices to help ensure that a SME is prepared to effectively work with a customer, and that the customer's blockers are resolved.
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Referrals: Customer Referrals Overview
How to match Microsoft customers with the right partner, with the right expertise, at the right time.
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Referrals: Partner Decline Referral Outcome
The conditions under which a partner may or may not decline a referral.
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Referrals: Referral FAQ
The RFA delivery workflow process.
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Referrals: RFA Disassociation from Existing Customers
Best practices in the Referral process, Partner Do's and Don'ts.
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Referrals: Standard Referral Best Practices
Applying due diligence when engaging the customer regarding the FastTrack Benefit and Standard Referrals
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Referrals: Step-by-step: Setting up Referral Profile and What to do with an FPC customer referral
Partner guidance for Customer IT Admins to submit a Request for Assistance (RFA).
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Referrals: Workload endorsements for customer referrals
Workload endorsements are a key component to how members of FPC will receive customer referrals.