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In this article: Search for Resources | Search for Your Existing Cases | Update Existing Cases


 

Search for Resources

Important! Before opening a new case, in the What can we help you with? tool, search for the topic you require assistance with, see example below. Select Show more (as shown in image below) to scroll through all options. 

 

What can we help you with menu

 

Search for Your Existing Cases

Review cases previously opened. To verify, on the Community Portal on the top navigation, select Support, View Cases, My Open Cases.

 

Image of My Open Cases drop-down

 

Update Existing Cases

1. If a case needs to be updated, on the Partner Support landing page select My Open Cases.

 

Partner Support landing page

 

2. In the far-right column, select the down arrow under View details for the case you wish to update. 
 

View Details menu

 

3. When completing the form, note that you can include a description and attach a file by selecting Choose Files. Select Submit.

 

Choose Files