Partner Support: Resources by Program

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In this article: How programs are organized and how to receive assistance | How programs are organized and when to request assistance

How programs are organized and where to go to receive assistance

The following should be reviewed by the partner to determine how programs are organized and where resources are located.

All Voucher and Registration Program disputes are managed by submitting a dispute in the Partner Support Tool, https://aka.ms/pxpartnersupport.
Monthly Statements for Voucher and Registration Programs are shared via https://aka.ms/PartnerStatements.

The following should be reviewed by the partner to determine how programs are organized and when to request support.

The Partner Support Team can provide assistance for the following topics:

Workload and Voucher and Registration Program customers whose data can be found in the Partner Center Insights FastTrack Dashboard (FPX) and FRP Dashboard.
Assistance regarding workloads, incentives, payments, and informational queries.
Monthly statements for Incentive Programs paid by the FRP Payment Operations team.

Email PXPartnerSupport@microsoft.com with the program name (i.e. FastTrack Partner Community or any program that the FPC manages.)
Include partner name and locations (or Partner Location IDs (formerly known as MPN IDs)).
Partner representatives who require additional levels of access (statement or admin) should open a case with Operational Support FastTrack Partner Community Portal. Note: Statement or Admin access requires the approval of an existing Program Admin to be granted.

Partner Center Support: Support for MCI Workshops is provided by Partner Center’s team.

Cloud Accelerators and Workshops are managed by the Cloud Accelerator team. Use their email-based ticketing system for questions, such as incentives.

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