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In this article: Support landing page | View Cases | Request Partner Support | Request Incentive Support and Add a Payment Dispute | Request Onboarding Support


 

Support landing page

All partner support cases will be resolved using the Community Portal Support tool. Partners should submit support requests to https://aka.ms/PXPartnerSupport.

 

Support tool landing page

 

Image of the Support tool on the Community Portal

 

View Cases

Important! Before opening a new case, review cases previously opened and/or existing cases logged by other partners. For instructions, review View and Update Existing Cases.
 

Partner Support page

Request Partner Support

This support ticket form is used for access and partner escalation. Review resources on the Community Portal for knowledge articles that may provide assistance before submitting a ticket.

Request Incentive Support and Add a Payment Dispute

Review resources on payments, statements, and earning opportunities on the Community Portal for knowledge articles that may provide assistance before submitting a ticket.

Request Onboarding Support

This support ticket form is used for getting started in the partner community. Review operations guidance, delivery guidance, best practices, and tools that partners use on the Community Portal before submitting a ticket.

To learn what resources are available by different programs, review Resources by Program.

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