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In this article: Details | Scope | Out of Scope | Acceptance Criteria | Application Process


Important! SMEs are only available to partners who opt-in to the FastTrack Ready Partner Program.

The FastTrack Migration SME program is available to assist those customers who have struggled to onboard the FastTrack Migration Benefit or have a unique situation requiring a migration subject matter expert (SME) to assist.

Details

  • Initial resource assignment will be for 2 to 4 weeks depending on the engagement.
  • Migration SME can be extended but cannot exceed 8 weeks.
  • Migration SME is NOT dedicated to the customer. They provide ad-hoc support as needed.

Scope

  • Project planning and scoping help
  • Education about the Migration Benefit
  • Migration roadmap awareness
  • Fill in knowledge gaps
  • Unblock customers by helping with migration prerequisites
  • Technical resource by migration type
  • Shares proven practices around the FastTrack process and FastTrack tooling

Out of Scope

  • Hands-on keyboard
  • Code/Script delivery
  • Any request for work and/or delivery outside of the FastTrack Service Description

Acceptance Criteria

  • Pre-Sales: Migration-specific concerns driving the decision to move to M365
  • Complex infrastructure
  • Size
  • Strategic customer
  • Market win back
  • Compete scenario
  • Historical migration efforts have proven unsuccessful

Application Process

  • The partner should reach out to their Partner Success Manager (PSM) to ask for a migration SME. PSMs will provide instructions on how to request a Migration SME.
  • Approval or Denial. A decision will be made within 2 weeks.
  • Extensions would follow the same process as the original request.