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In this article: Steps to disassociate from customer


 

If a customer is assigned to a partner in the FPX and submits a Request for Assistance (RFA), the request will likely be routed to the existing partner if they meet all referral criteria. If an FPC partner wishes to avoid receiving referrals for an existing customer, it is recommended that partners disassociate from the customer in Partner Center.

The following steps should be used to remove the association

1. In Partner Center, select the Incentives tile.

 

Partner Center landing page

 

2. In the left navigation, select Customer claims.

 

Incentive section, Customer claims

 

3. In the Filter by field, select Status = Approved, Engagement = Microsoft Online Service Usage (OSU) - Modern Work

Filter by field results

 

4. Select the Claim ID

Customer claim field

 

5. At the bottom of the Engagement Details page there will be an icon labeled Disassociate Customer.

Engagement details page, Disassociate Customer

 

6. Select the Disassociate Customer button.

Notes:

a. A dialog box will appear notifying you that you can disassociate.
b. Add your mandatory reason for disassociation and select the Disassociate customer button.
 

Text field for disassociation reason

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