In this article: Program Requirements | How to Determine the Scope of the Benefit | Help customers understand the real benefits of FastTrack | Define the FastTrack Project | FastTrack Benefit Services Delivery
Program Requirements
FastTrack Ready Partners assist customers with new or existing qualifying licenses using the FastTrack Benefit, designed to help deploy Microsoft 365 at no additional cost. Partners can charge for value-added services provided outside the scope of the FastTrack Benefit.
Through remote assistance, FRPs assist customers to successfully enable their eligible workloads to allow them to take full advantage of Microsoft 365.
Benefits Microsoft provides to Partners
| Community Benefits | FastTrack Benefits |
| Partner Discoverability. Promoted as a recognized strategic partner to field sellers. | Deployment Resources. Access to content and tools to help drive success. |
| Prioritized Access to Partner Development Unit. Build, expand, or strengthen key practice areas. | Actionable Insights. New tools to help evaluate opportunities across your portfolio. |
| Early access to NDA Roadmap. Be the first to learn about new products and programs. | Qualified Customer Referrals. Receive referrals for onboarding and value added services. |
| Community Engagement and Support. Monthly webinars, online training, and support via the FRP Viva Engage Channel. | Dedicated Support. Work with a dedicated trusted advisor with FastTrack. |
| Deployment and Adoption Incentives. Incentives for showing success in deployment and usage. |
An important early step in the partner-customer journey is to identify what services are within the scope of the FastTrack Benefit and what additional value-added services the customer may need.
The following questions can help determine whether a need falls within the FastTrack scope:
Can all the guidance the customer requires be successfully delivered remotely?
Is the customer willing and able to run assessment tools, analyze results, and remediate issues with hands-off remote assistance through the Advanced Deployment Guides (ADGs)?
Does the customer have the sponsorship and project management capabilities to lead a successful onboarding effort?
If the answers to these questions are yes, the customer is a candidate for Benefit-Only Assistance, which FRPs deliver. Questions a customer answer with no are opportunities for partners to provide value-added services wrapped around the FastTrack Benefit.
Help customers understand the real benefits of FastTrack
Customers may not be fully aware of the value the FastTrack Benefit for Microsoft 365 offers. The FastTrack Benefit is best engagement practices and processes and methodologies, and provides a framework to promote value-added services.
Define the FastTrack Project
A Statement of Work (SOW) can help define the FastTrack Benefit and value-added services so the customer can understand and agree to all aspects of the project.
For detailed guidance, review the FastTrack Benefit vs. Value-Added Services and the Statement of Work.
FastTrack Benefit Services Delivery
During delivery FastTrack Ready Partners will:
- Provide guidance with the configuration of onboarding tools and processes.
- Assist eligible customers to adopt and increase active use of all qualifying workloads.
- Preserve the FastTrack brand reputation and goodwill in the market.
Note: Following these processes is not a Program requirement.