In this article: Overview | Type of privacy
Overview
All ticket types for Partner Support have a privacy toggle.
Type of privacy
When completing the required fields for support ticket or selecting a previously opened support ticket, for the Private field, select No/Yes.
- Private = Yes: Restricts case view/access to the submitter.
- Private = No: Allows any program member aligned to the case's program membership to view and/or update the case.