Share insights/feedback, ideas and requests related to the FRP Program.

  • 1

    Verbiage in Referral AU% tab incorrect

    Suggested by Oscar Goco – Completed  – 2 Comments

    When reviewing the customer referral in Partner Center > Insights > FastTrack > Referrals > customer name > AU% tab. The screen states:
    "There is currently no Active Usage Data for this tenant.
    To view the Active Usage Data, please visit the FRP Dashboard"
     
    Going to the Partner's FRP Dashboard, the customer is not even listed thus no AU data is available.
     
    I suspect this is because the partner does not have an approved CPOR association to view the Active Usage data. 
    If so, the verbiage should state that the AU% is not available until a CPOR association is established.  
     
    However, it would be best to have the AU% data available and visible to provide insight to the customer deployment status.

  • 2

    Referral process improvements

    Suggested by David Nudelman – Completed  – 2 Comments

    The referral process is telling a customer, that we have been engaged for a long time and have CPOR for the workloads in question, that we are not endorsed for these workloads.
     
    If we have a CPOR claim, the process should stop there, the customer gets referred back to us.
     
    Also, during the request the customer asked us t be the designated partner. That should also bypass the referral workflow that is in place now. We were always told that the customer has the right to choose their partner.
     
    I believe the correct order should be:
    1. CPOR
    2. What the customer wants
    3. The referral workflow
    Also you should improve the language used in the program, it sounds very negative to partners.
     
    Customers new to FT with no valid CPOR claim should go straight to #3.

  • 1

    FPR - Steeves and Associates

    Suggested by Lily Cui – Completed  – 3 Comments

    Endorsement model: Smaller partners are not able to obtain as many Endorsements even though they may be qualified to do the work. Steeves and Associates is an example of this where they have strong competencies and can deliver in many workloads, however they only qualify for ACM. 
     

  • 1

    Reporting on Front Line Worker Teams in Partner Center and/or FRP Dashboard

    Suggested by Garrison Rose – Completed  – 1 Comments

    Reporting on Front Line Worker Teams in Partner Center and/or FRP Dashboard

  • 0

    Communication of change in benefit FY23/24

    Suggested by RONNIE ALTIT – Completed  – 2 Comments

    Communication of change in benefit FY23/24

  • 1

    FT voucher redemption form

    Suggested by Sebastian Baca – Completed  – 3 Comments

    Having to submit all vouchers via the M365 Portal creates a HUGE bottleneck for a company the size of Avanade.

    We have sellers al over that need to utilize these vouchers, and we cannot grant access to the portal to everyone (as the process is not very straight forward and requires additional approval from both sides).
     
     
    Are there plans to revert back to the old way of using the form to submit?  

     

  • 0

    Customer Eligibility for M365 Customer Success Offer

    Suggested by Pavan Verma – Completed  – 2 Comments

    Hi Team, 
    M365 Customer Success Offer - Customers who own Office 365 licenses (E1, E3 and E5) are matched with an eligible FastTrack Ready Partner (FRP) and are granted the right to receive a voucher with a maximum value.
     
    But how partner get to know if any of our existing customers are eligible for this offer or not, It would be great if this insight is available so that we can connect with Microsoft Team for the nominating eligible clients.
     
     

  • 3

    Download statistic Skilling

    Suggested by Jenny Hidegård – Completed  – 4 Comments

    Hi,
    I would like to be able to download, to Excel, all individuals and their certifications.
    From all the Solutionsareas and to one Excelfile.
    Now I have to make several downloads and then merge them together manually.
     
    Thanks!
    Best regards
    Jenny Hidegård
    Exobe AB
    Sweden

  • 11

    Partner Operational Support UX Improvements

    Suggested by Teresa Heuke – Completed  – 3 Comments

    ​​​​​​​Hi Team 
     
    The current UX for the Partner Operational Support Partner Support · M365 Specialty Partner (powerappsportals.com) is not very handy and it would be great if we could see improvements in future: 
     
    1.) Currently there is no function to put someone in CC. So if someone logging a ticket gets on sick leave there is no possibility for a colleague to take over. So an additional field with people being informed and able to access the ticket would be helpful. 
    2.) There is no possibility to escalate a ticket. As global FRP Admin of my company I am supporting our Operations Team and quite often need to jump in to help them to get things moving. Currently I have to send screenshots of the conversation to my FPM, which is very clumsy and not helpful. 
     
    Thank you very much for thinking this over. 
     
    BR
     
    Teresa 

  • 1

    Partner settings for MSFT FastTrack Referrals

    Suggested by Han Weghorst – Completed  – 2 Comments

    As FRP we receive referrals from MSFT.
    In order to be able to receive only these referrals that are relevant of best fit, we would like to be able to select or deselect criteria when to receive these referrals, like:
    - customer segmentation
    - customer size
    - customer workloads (like endorsements)
     
    Having these option would improve the customer experience as only the referrals that are best fit are handed over to the FRP.
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