Sebastian Baca
Joined: 9/28/2019
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OLM-MAM full access to report
OLM-MAM report is currently not reporting on ALL tenants and a lot of tenants are missing (even though we have CPOR records correctly assigned).
We NEED visibility into usage for OLM-MAM for ALL of our tenants in FTOP. -
Partner-FM assignments in Partner Center
In FTOP we were able to see who had what client assigned and be able to track each FMs/FEs portfolio. How is that doable in Partner Center? -
Unable to see FRP Payment Disputes opened by other team members
When pending a dispute for FRP in the Partner Support site, we used to be able to see all tickets opened from all members of our team. Now that is not posible and this creates a mess trying to follow up on tickets. CAS-03276-W4N8L has been opened in regards of this for months. -
Ability to filter FRP Power BI Dashboards via MPN ID
Today, it is impossible to filter FRP Dashboards via MPN ID. We operate globally, and we use many MPN IDs to register clients according to many factors. -
Voucher eligibility
Ability to see eligible vouchers for customers where we have CPOR registrations. -
FT voucher redemption form
Having to submit all vouchers via the M365 Portal creates a HUGE bottleneck for a company the size of Avanade.
We have sellers al over that need to utilize these vouchers, and we cannot grant access to the portal to everyone (as the process is not very straight forward and requires additional approval from both sides).Are there plans to revert back to the old way of using the form to submit?
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Ability to see Claim ID on the FRP Dashboard reports.
Claim IDs are not visible in the PowerBI FRP Dashboard.
The dashboard is a great tool; however it lacks the Claim ID which is as important in order to fully reconcile the registrations.
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Email notifications with RFA details sent to FRPs
in FY23 referrals and RFA we used to get notifications email with the details of the RFA.
Can this be replicated in FY24 (in addition to the current updated process)?
Having the details helps since Partner Center has so many issues and it never works as expected since the new RFA process was introduced.
in addition, the email helped FRPs give validation of who we are and not having to reach out to the client "out of the blue". With the email, we can reply directly to the client and use the RFA details to validate our credentials as FRPs