Share insights/feedback, ideas and requests related to the FRP Program.

  • 6

    Non Benefit RFA | More details on why they do not qualify for FastTrack

    Suggested by Stephen Brown – Accepted  – 1 Comments

    We have started to receive 'Non-Benefit' referrals and noticed the notes lack details on why the customer did not qualify for the FT Benefit. Most of them seem like they should have qualified.
     
    Could more detail be provided on why the customer did not qualify for the FT Benefit? This could help us get to the right solution for the customer faster.

  • 11

    RFA notes format challenging to work with

    Suggested by Stephen Leuthold – Accepted  – 3 Comments

    The RFA notes feedback - It would be great if carriage returns are retained in the notes as they are entered into the RFA... It comes across as a blob of text all in one paragraph and makes it challenging to read and reformat.

  • 5

    Teams Rooms Sand Box

    Suggested by Khurram Ahmed – Accepted  – 1 Comments

    Hello!

    We recently received an RFA for Teams Rooms configuration which we don't get often and don't have test environment, devices or lab to fully deploy and test the Teams Room configuration.

    For better customer experience and learning purpose, it would be nice if Microsoft can provide us with Sandbox with Teams Rooms licenses along with demo and virtual Polycom and Surface Hub Gen 1 devices so we can test out few scenarios to successfully deliver customer engagements.

    Thank you 

  • 2

    Lead Quality

    Suggested by Janet Khar – Accepted  – 2 Comments

    We shared with our Fasttrack PDM the issue with FPC Referrals just wanting us to solve their problem and not interested in new projects.  We have not garnered a single new project this year from FPC referrals.   Therefore, the ROI on the FPC Referrals has been poor.  Our FPC PDM asked if we were holding firm with FPC Referrals to the 2-3 hours of free services only.  We do try, but if the customer's issue takes longer than 2-3 hours the customer still expects it will be free regardless of how long it takes.  If we try to charge them, they just complain about us. 

    ASK - We need Microsoft to truly partner with us and help set the boundaries and expectations of what a FPC Referral should expect from a partner - for free.   There is nothing in the original communication from MSFT to the customer to set any time boundary expectations.  Given this is a MSFT program. MSFT should be setting the clear expectations to customers.  

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