Lily Cui
Joined: 4/15/2022
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Customer perception issues with MDE - On Behalf of Compugen
MDE: Complicated licensing model makes it difficult to understand what's included. Product name changes is difficult to keep-up, making it hard to help customers anticipate what they have versus what they need. Partner: Product marketing messages out of step with the realities of real-world implementation. Customer perception is often that these are “set it and forget it” services, leaving them unprepared for how much they have to learn for maximum ROI. -
Customer perception issues with MDO - On Behalf of Compugen
MDO feedback from Partner:- Licensing is too complicated. SPF, DKIM, DMARC not well understood.
- Language used to describe anti-spoofing tends to confuse in general.
- Repeated product name changes cause a lot of confusion because old and new are often spoken interchangeably.
- Product marketing messages out of step with the realities of real-world implementation.
- Customer perception is often that these are “set it and forget it” services, leaving them unprepared for how much they have to learn for maximum ROI.
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Name change issues with AADP - On Behalf of Compugen
Partner Feedback:- Most customers are comfortable with setup and administration. Some frustration over lack of PIM feature in P1 SKU.
- Repeated product name changes cause a lot of confusion because old and new are often spoken interchangeably.
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Licensing confusion with Teams Phone - Feedback On Behalf of Compugen
Partner feedback: "Licensing is too confusing. Lack of parity between GUI and PowerShell options in migration scenarios. Usage reports too limited or difficult to interpret." -
FPR - Steeves and Associates
Endorsement model: Smaller partners are not able to obtain as many Endorsements even though they may be qualified to do the work. Steeves and Associates is an example of this where they have strong competencies and can deliver in many workloads, however they only qualify for ACM.