FPC Program ideas/suggestions

Currently, the same email is sent to the user email address and FRP, but I would like you not to include the customer in the first referral email. We don't want our customers to know that we have declined support. If we decline the customer, the mail containing other FRP will be resent to the user. Customers know that we have declined. Is there a way to prevent customers from knowing their partner name?

I would like to bring up some perspective about the Deployment Voucher Offer that I think it is important to have as Microsoft work on the T&Cs as well as a definition of customer eligibility. Since the guidelines mention Commercial customers, I wanted to suggest that it should include government customers too. Let me try to explain why. We have served several customers last year with the deployment vouchers, taking them from not having the licenses to full utilization of the acquired licenses (the primary example of that would be X customer - ~7,000 seats). And we continue on engaged with this customer working on advancing them even more with Azure workloads. Now, the following opportunities are in the pipeline for E5: • Y customer (19,000 users) • Z customer l (4,000 users) • L customer (800 users) These customers are in Brazil, and they are government agencies. The challenge is that they have a long and bureaucratic process for running an RFP, they are now in the process of making the license acquisitions, but it can take them months, and in some cases years to run another RFP for services. There had been cases where they have purchased licenses and never implemented anything until the licensing contract was already expired. The Deployment Offer had allowed us to jump in right after the acquisition of the licenses and ensure that these licenses were going to be deployed and utilized. Which in turn helps to justify the ROI of the investment they have made at Microsoft and improves Microsoft’s position at renewal time. The Microsoft Account Team we are working within Brazil includes Luciano Lourenço, Fábio Gaspar, and Andre Toledo. Please, feel free to reach out to them if you would like, they will probably have a lot more customers on the radar than the ones I am sharing with you. And the Deployment offer might actually be the justification these government organizations might find to make a license acquisition sooner rather than later. We are looking forward to hearing back from you!

I think that FastTrack should include the Microsoft Viva Connections, Insights, Topics and Learning as workloads within CPOR association. Is there a forecast date when this update will be made?

Hi FT Program teams,

Good days!

 I would like to bring to your attention that through our MCAP eligibility check on the MCAP portal for workshop nomination up to today on 20 Oct 2021, all our existing EDU customers from Malaysia (53), Indonesia (3) and Philippines (7) do not have entitlement to any of the 14 MCAP workshops. 
M365 Accelerator Program (m365partneraccelerator.azurewebsites.net)

This is a great opportunity loss not only to E5/A5 upsell possibilities for Microsoft, but also a potential revenue loss for FRP like Alfa Connections (63 x 14 x $3500).

Seeking your assistance to look into this immediately as my teams ready to drive more MCAP in FY22.  Your help would be greatly appreciated.

Thank you.

Best Regards,
Intan Nurbaizura Binti Mohd Zulhilmi | Operations cum FastTrack Assistant

 

I downloaded the incentive details from the FastTrack Ready Support site, but I don't know the customer name that led to the acquisition only by providing a gross amount for the amount earned in Edge.
Internally, we conduct a department evaluation based on the customer name acquired, but at present we are troubled because we cannot evaluate it due to lack of information.
(Even if Edge is good because the program ends, I would like you to include the customer name in the payment details in the future.




FastTrack Ready Support (Incentive Statements)サイトからインセンティブの明細をダウンロードしましたが、Edgeでの獲得額についてはグロスの金額の記載があるのみで獲得へつながった顧客名が判りません。
社内では獲得した顧客名を基に部所評価を実施しますが、現状では情報不足で評価ができないで困っています。
(Edgeはプログラム終了するので良いとしても、今後も支払い明細には顧客名は含めていただきたいです。)

Does the FTC send Customer Satisfaction Surveys to FRP customers?  If not, would this be something they would consider?  On occasion, we request a SME from the FTC.  Most times the customer has a very positive experience, but not always.  I feel it would be beneficial for the FTC to know who is doing a great job representing Msft and who may need a little additional training.
 

Into the FY21 we had a great initiative of the M365 Deployment voucher, where a eligible customer had the implementation services covered by a eligible FRP partner (and follow up with FastTrack program itself).

Into FY22 one of the main KPIs is the Phone System adoption / implementation.

It would be a great punch to drive it, a Phonesystem Deployment Voucher to eligible customer that purchase licenses and help them to have all the required UC services to implement it (or migrate from other vendor) into Microsoft Solution.

Translation provided by FPM Tamami Mitani
 

The FRP would like MS account team to know which FRP are engaged with their customers so that they won’t ask non-FRP partners to support their customers.

It seems there have been cases where MS Sales introduced non-FRP partners to their users who the FRP claimed CPOR for.

I think the point is we need to raise FRP awareness internally and provide those kind of information with sales team.

Also we have to recommend the FRP should reach out account team proactively with utilizing contacts information in FTOP.

S2500のユーザはSMEやMWAと情報共有等することができています。
S2500ではないユーザは、SMEやMWAがいません。
また、S2500ではないユーザは、MS営業はFRPがアサインされているかどうかも知りません。
そのため、FRP登録したユーザに対して、MS営業がFRP以外のパートナーを紹介するケースが出ています。
S2500ではないユーザに対してFRPが登録されている情報を、
貴社営業と共有する仕組みを検討ください。
FRP登録したメリットがなくなるのは残念です。

We love the focus on referrals for OneDrive for Business, but we received some regular FastTrack Referrals that should be Non Incentive Referrals instead.

As example: we received a regular referral for a customer in size Extra Small for ODFB. We already deployed SharePoint Online, so there would be no incentive for this left. The customer was asking for file migration to ODFB, but the customer is not eligible for the Migration Benefit.

We would like to understand why the RFA Gateway is approving such RFA and send this as regular referral. We understand that some areas around RFAs/Non-Incentive RFAs are a little cloudy woul dlike to have documentation that outlines and confirms the conditions that a RFA must meet, in order to be considered as a Request for Assistance, as opposed to a Non-Incentive Referral.

So two questions:
1. Are there any other FRP's facing this unclear situation?
2. Could MSFT share documentation that outlines and confirms the RFA conditions?

We would like to propose MSFT adds the FastTrack Referrals and Non Incentive Referrals as co-sell motion in PartnerCenter reporting.
This would enable the partner to use one source of truth for receiving and handling leads from her partner MSFT.