Suggested by Otsuka Referrals – Completed
Currently, the same email is sent to the user email address and FRP, but
I would like you not to include the customer in the first referral email.
We don't want our customers to know that we have declined support.
If we decline the customer, the mail containing other FRP will be resent to the user.
Customers know that we have declined.
Is there a way to prevent customers from knowing their partner name?
Status details
The referrals system currently doesn't support two separate emails - one to partner and one to customer. This has been escalated for future development, but is not something that can be implemented currently.
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Thank you for your feedback. We have shared this with the Referrals team and will provide an update as soon as we have more information.
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Thank you for your feedback. This request has been added to our feature request backlog to be considered in a future release.