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Discuss the New POE form
Suggested by Jeremy Deschner – Completed – 3 Comments
The new POE for has a lot of boxes to check. Some of the boxes seem to overlap each other.
For example what is the difference in Remote Guidance and Customer support?
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Download statistic Skilling
Suggested by Jenny Hidegård – Completed – 4 Comments
Hi,I would like to be able to download, to Excel, all individuals and their certifications.From all the Solutionsareas and to one Excelfile.Now I have to make several downloads and then merge them together manually.Thanks!Best regardsJenny HidegårdExobe ABSweden -
FRP Details & Powerslides added to FT's FRP Reference Page
Suggested by Jefferson Braga – Completed – 2 Comments
Currently there is only one page with a single list of all the FRPs. https://cloudpartners.transform.microsoft.com/fasttrack-ready-approved-partners The request is that you Backlink that FRP list either directly to the FRP Website. Or that you provide a second page click where the FRP's Powerslides and/or Backlinks referencing the FRP's website is reference. Thereby further enhancing our relationship and backend references to one another. Also providing Customers with ease in viewing viable FRPs. -
Make it clear what you're paying for Edge (Edgeに対する支払い対象を明確にしていただきたい)
Suggested by FSI-DL-CustomerReferral FSI-DL-CustomerReferral – Completed – 1 Comments
I downloaded the incentive details from the FastTrack Ready Support site, but I don't know the customer name that led to the acquisition only by providing a gross amount for the amount earned in Edge.
Internally, we conduct a department evaluation based on the customer name acquired, but at present we are troubled because we cannot evaluate it due to lack of information.
(Even if Edge is good because the program ends, I would like you to include the customer name in the payment details in the future.
FastTrack Ready Support (Incentive Statements)サイトからインセンティブの明細をダウンロードしましたが、Edgeでの獲得額についてはグロスの金額の記載があるのみで獲得へつながった顧客名が判りません。
社内では獲得した顧客名を基に部所評価を実施しますが、現状では情報不足で評価ができないで困っています。
(Edgeはプログラム終了するので良いとしても、今後も支払い明細には顧客名は含めていただきたいです。) -
Summary & Contact of who submitted RFA
Suggested by Sean Denton – Completed – 0 Comments
I think it would be a great idea to include a summary or a link that takes you to a summary of what the customer is looking to do around the specific workload(s) attached in the RFA. Many times it is the Microsoft AE submitting the RFA on behalf of the customer or being proactive in trying to push adoption of the specified workloads. It would help knowing who submitted the RFA from customer side or Microsoft side, how FastTrack was pitched to the customer (many times it is pitched as hands on and services focused) and what specifically the customer is looking for in regards to guidance around the workload(s). -
Referral process improvements
Suggested by David Nudelman – Completed – 2 Comments
The referral process is telling a customer, that we have been engaged for a long time and have CPOR for the workloads in question, that we are not endorsed for these workloads.If we have a CPOR claim, the process should stop there, the customer gets referred back to us.Also, during the request the customer asked us t be the designated partner. That should also bypass the referral workflow that is in place now. We were always told that the customer has the right to choose their partner.I believe the correct order should be:- CPOR
- What the customer wants
- The referral workflow
Also you should improve the language used in the program, it sounds very negative to partners.Customers new to FT with no valid CPOR claim should go straight to #3. -
FRP Meetup for knowledgesharing
Suggested by Rens Ploegstra – Completed – 3 Comments
Hi,As a FastTrack Partner i'd like the idea of having a quarterly or twice a year get together with FRP's on discussing issues they've been encountering and getting solutions.obviously, this would be the best if it was set in groups of 4 where the FRP's are in different Geolocations (Competition wise)the community call is more a presentation meeting with Q&Ain the times that there is no Face 2 Face event for FRP's anymore this would be my second-best solution for this. -
Statement File Naming Convention
Suggested by Graham Cherry – Completed – 2 Comments
Please use a sensible file naming convention for Statements that will allow them to display in chronological order -
Windows 11 Deployment Incentive Program
Suggested by Arto Ovaskainen – Completed – 2 Comments
My feedback is for the Microsoft FastTrack Ready Program> Windows 11 Deployment Incentive Program.
FastTrack team has announced that a suitable Telemetry tool is coming to use to get the necessary customer background information for the Windows 11 Deployment. The tool would provide us, as Partners, a way to identify potential customers to whom we would recommend the program.
We have an example from this week.
We presented the incentive program to our eligible customer. The telemetry surveys were based on information obtained from the customer's environment. We spent a lot of time on this topic from our internal stakeholders and also from the client side.
After Claim Submission, we were notified of the rejection of our claim with the conclusion: "After reviewing the customer details, we are unable to approve your request as this customer was already over the Windows 11 MAD activation threshold for this program at the time the claim was submitted. "
If we had the telemetry tool at our disposal, we could pre-empt potential customers for whom the incentive support would be worthwhile.
This would save everyones time in this topic. -
Deployment Voucher - Customer Eligibility
Suggested by HIram Machado – Completed – 2 Comments
I would like to bring up some perspective about the Deployment Voucher Offer that I think it is important to have as Microsoft work on the T&Cs as well as a definition of customer eligibility. Since the guidelines mention Commercial customers, I wanted to suggest that it should include government customers too. Let me try to explain why. We have served several customers last year with the deployment vouchers, taking them from not having the licenses to full utilization of the acquired licenses (the primary example of that would be X customer - ~7,000 seats). And we continue on engaged with this customer working on advancing them even more with Azure workloads. Now, the following opportunities are in the pipeline for E5: • Y customer (19,000 users) • Z customer l (4,000 users) • L customer (800 users) These customers are in Brazil, and they are government agencies. The challenge is that they have a long and bureaucratic process for running an RFP, they are now in the process of making the license acquisitions, but it can take them months, and in some cases years to run another RFP for services. There had been cases where they have purchased licenses and never implemented anything until the licensing contract was already expired. The Deployment Offer had allowed us to jump in right after the acquisition of the licenses and ensure that these licenses were going to be deployed and utilized. Which in turn helps to justify the ROI of the investment they have made at Microsoft and improves Microsoft’s position at renewal time. The Microsoft Account Team we are working within Brazil includes Luciano Lourenço, Fábio Gaspar, and Andre Toledo. Please, feel free to reach out to them if you would like, they will probably have a lot more customers on the radar than the ones I am sharing with you. And the Deployment offer might actually be the justification these government organizations might find to make a license acquisition sooner rather than later. We are looking forward to hearing back from you!
FPC Program ideas/suggestions
Share insights/feedback, ideas and requests related to the FRP Program.