Share insights/feedback, ideas and requests related to the FRP Program.
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Can we eliminate need for Intune and EXO claims to earn EOM incentive?
Suggested by Dave Steeves – Completed – 4 Comments
With the goal of EOM to have MAM policies in use, can we eliminate the need for Intune and Exchange claims. The effort to get a client to implement MAM is above and beyond Intune or EXO and requires additional focused effort. In many cases we may not have claims for EXO or Intune with a client. For example, when we migrated to CPOR under our new FPM's guidance we didn't migrate any Exchange claims past 40% so as it is, there is no gain to us to pursue EOM with those clients. Another example is we have clients that had an initial FRP and our now working with us. While they have passed 40% in Intune, they are not using MAM. My ask is to simplify this claim so we can focus on having a MAM policy put in place. Why does it need to include the other claims which already have payouts. Can we just be paid for meeting the EOM requirements without the other claims? -
Deployment Voucher Utilization
Suggested by – Completed – 1 Comments
Difficulty in reaching Deployment Vouchers and customers not using them. Suggest that the referral team engages with customers to ensure voucher usage and explore converting unused vouchers into referrals. -
What are recent mandatory requirements to maintain FastTrack Ready Partner
Suggested by Tereza Špecinger – Completed – 2 Comments
Would it be possible to consolidate mandatory requirements to maintain FastTrack Ready Partner? In T&C the requirements are "scattered throughout the document" - some (to have at least one specialization in MW and/or Security or be part of selected programs) are under FCP requirements, some (performance and success story/insights item) are under Program Criteria and some (to submit a claim via CPOR for at least one new Eligible Customer tenant per month) is under Fasttrack benefit Services...
Recently I got information that Customer Success Story and Insights are not mandatory but recomanded. This is also not reflected in T&C.
Proposal: separate section in T&C dedicated only to requirements to become/maintain FRP -
Visibility on Fast Track earning potential, account-wise in Partner Center
Suggested by Pranjal Pant – Completed – 1 Comments
We used to have visibility on Fast Track earning potential, account-wise on Partner Center per tenant. Would like to have this functionality back, forecasting right now is quite difficult without the same. -
FRP Partners: ability to self nominate like CSI Security partners
Suggested by Michiel Gedopt – Completed – 1 Comments
We are both a security CSI partner as an FRP Partner for Modern Work. We are getting tremendous returns as CSI Partner where we are able to self-nominate customers for certain security engagement.Why isn't there something similar for Modern Work to self-nominate clients that are eligible for a W365 or Teams pilot. the current process is cumbersome and is delaying lead time to execution. -
Service Usage in FTOP
Suggested by Arto Ovaskainen – Completed – 4 Comments
Hi team!
The Service Usage report in FTOP has changed for the worse. It ineligible for the reporting usage. The same workload still repeats many rows for one customer. One workload should be listed only once per customer as it was in the previous version before dashboard update. Please return the previous version when it had enough information available for us partners.
Thank you!
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Add a team/training on FRP and its offers for Account Managers to know about this
Suggested by Priscilla Ballestero – Completed – 2 Comments
We have encountered several times that Microsoft's account teams have no idea of the vouchers and often think they don't really exist. As partner we have no way of telling them where to ask for information or request the voucher, making it impossible to continue with the program since people's ignorance on the matter is the main stopper. -
Less Paperwork for the MW Deployment Offer
Suggested by Jami Styx – Completed – 1 Comments
For the MW Deployment Offer is there a way to consolidate the paperwork? Right now, partners must enter (copy & paste) some of the customer information 4 times (voucher #, entity name, tenant ID, email etc.)
For example:
1) I generate info into the initial SOW
2) Then I have to submit the initial SOW into the portal. The portal requires that I enter the voucher #, customer name and tenant ID # that is already in the SOW. Additionally, I have to populate the Program Membership, why can’t it just auto populate? I only have one program?
3) Then I copy and paste the same information from the SOW over to POE
4) Then for the 4th time I required to re-enter information (voucher #, entity name, tenant ID, email etc.) into portal coping and pasting the info again from the SOW and POE for final submissions.
A lot of coping and pasting of the same information over and over.
Is there any way this can flow into Partner Center (PC) where it can be more automated like other program such as AMM or the MCI offers. Yes, we may have to submit the initial information, but the tool would allow us to add information such as voucher #, entity name, tenant ID, email & load SOW initially to a claim. Then when engagements is completed, like other programs such as AMM and MCI it allows partners to send consent emails (directly from PC) as POE which would be great replacement for the final POE document. -
Communication of change in benefit FY23/24
Suggested by RONNIE ALTIT – Completed – 2 Comments
Communication of change in benefit FY23/24
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Customer Eligibility for M365 Customer Success Offer
Suggested by Pavan Verma – Completed – 2 Comments
Hi Team,M365 Customer Success Offer - Customers who own Office 365 licenses (E1, E3 and E5) are matched with an eligible FastTrack Ready Partner (FRP) and are granted the right to receive a voucher with a maximum value.But how partner get to know if any of our existing customers are eligible for this offer or not, It would be great if this insight is available so that we can connect with Microsoft Team for the nominating eligible clients.