FPC Program Ideas/Suggestions

The RFA notes feedback - It would be great if carriage returns are retained in the notes as they are entered into the RFA... It comes across as a blob of text all in one paragraph and makes it challenging to read and reformat.

Please increase partner-facing technical enablement sessions—similar to the October Copilot Oversharing Guidance Community Call. Partners struggle to keep up with rapid updates in M365, especially Copilot and Security.   What’s needed More frequent partner-facing calls/webinars with: Latest feature updates and roadmap highlights Deployment/adoption best practices and security guidance   Impact Improves pre-sales confidence Accelerates M365 products adoption Strengthens competitive positioning

My idea would be for me to have a way to quicky get a preformatted report from Partner Center within 1 click.  Currently I go to the Partner Center page and gather data for my sales team. The sales team doesn't have access so I provide them with the information on existing customers that are ready for any MCI, SCI, E3, or E5 upgrades. Currently I have to select the area in Partner Center that I want to export. Then it processes into a CSV file. I then download the CSV file. I have to open Excel use Get Data and point it to the CSV. After that, I have to click on Transform Data and the screen switches to the Data Screen where I can set the values for each cell. For example, Customer Is Eligible the value may be set to 1 or ineligible may be set to 2. However on my report I want the word Eligible or Ineligible so I se that on this screen.After all that I have to close and import the data into Excel. From there I have to use the existing data to create a Pivot table to group all the like data together. This would be more efficient if that was all done on the backend and what I download is an editable Excel sheet. Just have a basic template with all the data logically sorted and let the user be able to edit it so they can change whatever they need on their time. This would be so helpful and save massive amounts of editing time.

As partners and Microsoft focus on moving customers to NCE contracts at renewal, is Microsoft considering allowing customers renewing from EA into NCE to be eligible for the MW Security Deployment Offer voucher program? We have several opportunities where we are working with Microsoft on renewals and encouraging customers to move to NCE, which disqualifies them from the voucher program. These customers are renewing from M365 E3 to M365 E5 and need assistance with deploying security products and would be a great fit for the deployment voucher.

Please add an option to add multiple files when submitting our claims. Often you revert to us to ask for the sign log. Will causes a delay in approval. We could submit the sign log together with the signed document. 

We are a global company that manages FastTrack centrally. We recently received questions from our teams in Germany and Australia about redeeming Deployment Vouchers. We confirmed we could, but now have to figure out the Accounting on the back end for the payments. It would be better if we could redeem these vouchers through Partner Center where we already have Partner IDs and Payment and Tax profiles set up for these various markets. Is there a reason that Workshops are managed through the MCI portal and Partner Center, but Vouchers have to be managed in the FastTrack Partner Community Portal?

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Subject / Idea Description:During a recent sync with eGroup + Enabling/FRP partners, multiple leaders (Christa, Angi) shared that Copilot Chat is not generating customer demand, is not viewed as a services motion, and is not driving meaningful upsell or paid Copilot conversions. Despite Microsoft’s strategic emphasis on Chat usage as a “hero” motion, partners report:Customers already use the free Web Copilot/Chat, making Chat adoption appear “already achieved” in the customer’s mind.Customers rarely seek support or services for Chat, because the experience is perceived as self‑explanatory and low‑complexity.Webinar attendance for Chat‑focused content is low, and partners refuse to run standalone Chat webinars because interest is not strong enough.Chat is not a viable entry point for broader Copilot or security-led conversations the way Microsoft positions it.Chat users do not convert to paid Copilot licenses at scale, which contradicts the “hero motion → whitespace → paid conversion” strategy.Partners emphasized that paid Copilot + security-first conversations are far more effective at opening strategic engagements, while Chat runs “in parallel” but does not unlock demand.Impact:This misalignment between Microsoft’s GTM priorities and partner reality creates friction in execution:Partners deprioritize Chat motions because they cannot monetize or create services around it.Web Copilot usage is cannibalizing perceived value of paid Copilot.Current metrics and hero motions over‑rotate on Chat MAU, which partners view as low‑signal for revenue.Without recalibration, partners risk missing Microsoft targets, and Microsoft risks building strategy around inflated Chat usage numbers that don’t correlate to paid outcomes.Recommendation:Reevaluate the Copilot Chat GTM motion and adjust expectations to better reflect partner and customer behavior. Consider:Shifting GTM emphasis toward paid Copilot + security + rollout strategy, where partners see real traction.Providing clearer messaging differentiating free Chat vs paid Copilot, especially around enterprise security, compliance, and licensing value.Creating partner-ready guidance on how Chat can (or cannot) serve as an entry point.Updating Chat success metrics to better reflect true revenue influence rather than raw usage.Recap: eGroup + Enabling/FRP Microsoft Sync Wednesday, January 7 | Meeting | Microsoft Teams