Share insights/feedback, ideas and requests related to the FRP Program.

  • 5

    Remove the Term "Proof of Execution" (and POE in general) from the Engagement Template

    Suggested by Chris Owens – Completed  – 1 Comments

    This seems like a constant piece of feedback, but maybe putting it on this board will finally make a difference. "Proof of Execution" means that you have finished the project/task/assignment/etc. in 100% of the cases when those words are used, including dozens used by Microsoft. Proof of Execution is a document for ECIF as well as the MCI program and both have the customer completing and signing a document after the partner has done work. 
     
    For some reason, FastTrack wants to use the term Proof of Execution for a document required of the partner prior to doing any work for the customer. This leads to confusion and the customer not understanding why "this time it is different" and not wanted to sign something that seems to indicate that the partner has completed something when no work has started. "FastTrack Engagement Form" or just about anythign would be better.
     
    When this feedback was presented at various FastTrack Community Calls and other live events, the partners were told the document would only have "POE" on it and that it stood for "Proof of Engagement" - that is not what has happened. "Proof of Execution" is written right across the title bar.
     
    This needs to be changed.

  • 5

    PSD on FRP referral emails

    Suggested by LeeAnne Hughes – Rejected  – 0 Comments

    FRP referral emails are supposed to be a valid, temporary PoE; however, the emails do not contain the required PSD.  Thus, making the referral emails NOT a valid PoE and they get rejected by OCP.  Almost all of our referrals are EDU and sometimes it takes weeks for the PoEs to go through all the proper approval channels (legal, compliance, etc.) before they are signed by the customer.  Since we live by the Golden Rule and start assisting our customers immediately.  We don't make them wait for the red tape, but we often face missing the threshold for incentives b/c of this.  
    How is FRP going to address this?  Will there be a new option?

  • 5

    Identify what payments are for from FTOP and M365 Partner Accelerator Programme

    Suggested by Risual FRP DL – Rejected  – 0 Comments

    When receiving payments from Microsoft from FTOP incentives or the M365 Partner Accelerators, there is no link to engagement ID's and i need to raise a support ticket each time we have a payment. Please can this be sorted to make this much easier? 

  • 5

    PowerApps

    Suggested by Reed Wiedower – Rejected  – 0 Comments

    Now that PowerApps are increasingly being used at customers - we'd love to see them added to the FastTrack benefit - especially for customers just getting started with the Power Platform.

  • 5

    Discuss the New POE form

    Suggested by Jeremy Deschner – Completed  – 3 Comments

    The new POE for has a lot of boxes to check. Some of the boxes seem to overlap each other. 
    For example what is the difference in Remote Guidance and Customer support?
     

  • 4

    Download statistic Skilling

    Suggested by Jenny Hidegård – Completed  – 4 Comments

    Hi,
    I would like to be able to download, to Excel, all individuals and their certifications.
    From all the Solutionsareas and to one Excelfile.
    Now I have to make several downloads and then merge them together manually.
     
    Thanks!
    Best regards
    Jenny Hidegård
    Exobe AB
    Sweden

  • 4

    Please include Transaction ID from FTR statements in payments

    Suggested by Teresa Heuke – Rejected  – 2 Comments

    Its very clumsy and difficult to identify Fasttrack payments (non OSU). A good idea would be either - 
    - include the Transaction ID from the statement in the payment text
    OR
    - include the MS invoice number in the statements (because this is being sent in the text of the payments)
    With that you will avoid a lot of questions when payments have been done and when they are received. 

  • 4

    MCI Payment Reduction - $1 000 - Not worth the effort

    Suggested by Lindy Love – Rejected  – 2 Comments

    Very hard to obtain buy-in from our business for technical billable resources to deliver a workshop for $1 000 when it was previously $3 000

  • 4

    MCI Workshops - Market C

    Suggested by Danilo Nogueira – Rejected  – 2 Comments

    Please, review the creation of Market C for MCI Workshops. The value is not enough to pay the effort.

  • 4

    Deployment Vouchers

    Suggested by Lindy Love – Rejected  – 1 Comments

    Good day Microsoft Team, To receive the true value of this program, it would be great to obtain a list of the clients who qualify, especially if we are the deployment partner assigned. We have attended multiple sessions, although have yet to see the real value of the program as when reaching out to the relevant MS Account Manager, vouchers are not being assigned and we, as the Partner, have no idea on the workflow nor process. Even if the MS Account Team email the customer and copy the partner, this would be a starting point. What email address is MS using to send to the client and which stakeholders within the client base is this being sent do as there are multiple stakeholders within the client portfolio.
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