FPC Program Ideas/Suggestions

Does the FTC send Customer Satisfaction Surveys to FRP customers?  If not, would this be something they would consider?  On occasion, we request a SME from the FTC.  Most times the customer has a very positive experience, but not always.  I feel it would be beneficial for the FTC to know who is doing a great job representing Msft and who may need a little additional training.
 

Into the FY21 we had a great initiative of the M365 Deployment voucher, where a eligible customer had the implementation services covered by a eligible FRP partner (and follow up with FastTrack program itself).

Into FY22 one of the main KPIs is the Phone System adoption / implementation.

It would be a great punch to drive it, a Phonesystem Deployment Voucher to eligible customer that purchase licenses and help them to have all the required UC services to implement it (or migrate from other vendor) into Microsoft Solution.

Translation provided by FPM Tamami Mitani
 

The FRP would like MS account team to know which FRP are engaged with their customers so that they won’t ask non-FRP partners to support their customers.

It seems there have been cases where MS Sales introduced non-FRP partners to their users who the FRP claimed CPOR for.

I think the point is we need to raise FRP awareness internally and provide those kind of information with sales team.

Also we have to recommend the FRP should reach out account team proactively with utilizing contacts information in FTOP.

S2500のユーザはSMEやMWAと情報共有等することができています。
S2500ではないユーザは、SMEやMWAがいません。
また、S2500ではないユーザは、MS営業はFRPがアサインされているかどうかも知りません。
そのため、FRP登録したユーザに対して、MS営業がFRP以外のパートナーを紹介するケースが出ています。
S2500ではないユーザに対してFRPが登録されている情報を、
貴社営業と共有する仕組みを検討ください。
FRP登録したメリットがなくなるのは残念です。

FRP referral emails are supposed to be a valid, temporary PoE; however, the emails do not contain the required PSD.  Thus, making the referral emails NOT a valid PoE and they get rejected by OCP.  Almost all of our referrals are EDU and sometimes it takes weeks for the PoEs to go through all the proper approval channels (legal, compliance, etc.) before they are signed by the customer.  Since we live by the Golden Rule and start assisting our customers immediately.  We don't make them wait for the red tape, but we often face missing the threshold for incentives b/c of this.  
How is FRP going to address this?  Will there be a new option?

Hello,

We have several disputes about having a customer claimed in Bucket size XXS for a POC that is running. At time of claim the AU is over 20%.
In the current T&C this means a FRP will not be rewarded for supporting the customer achieving milestones in higher bucket sizes after additional licenses were purchased.

In this scenario the FRP is spending time to support the customer but will not get paid on this. This seems illogical and not fair.

Would like other FRP experiencing similar issues to like this idea, so MSFT Program Owners can update the T&C to become eligible for the effort spend.

[Translated] Power BI is currently covered by FastTrack.
In addition to Power BI, Power Platform
I want you to add it to the privilege target.
Best regards.

--

現在Power BIが、FastTrackの対象となっています。
Power BIだけでなく、Power Platfrom を FastTrack の
特典対象に追加して欲しいです。
よろしくお願いいたします。

We love the focus on referrals for OneDrive for Business, but we received some regular FastTrack Referrals that should be Non Incentive Referrals instead.

As example: we received a regular referral for a customer in size Extra Small for ODFB. We already deployed SharePoint Online, so there would be no incentive for this left. The customer was asking for file migration to ODFB, but the customer is not eligible for the Migration Benefit.

We would like to understand why the RFA Gateway is approving such RFA and send this as regular referral. We understand that some areas around RFAs/Non-Incentive RFAs are a little cloudy woul dlike to have documentation that outlines and confirms the conditions that a RFA must meet, in order to be considered as a Request for Assistance, as opposed to a Non-Incentive Referral.

So two questions:
1. Are there any other FRP's facing this unclear situation?
2. Could MSFT share documentation that outlines and confirms the RFA conditions?

When receiving payments from Microsoft from FTOP incentives or the M365 Partner Accelerators, there is no link to engagement ID's and i need to raise a support ticket each time we have a payment. Please can this be sorted to make this much easier? 

We would like to propose MSFT adds the FastTrack Referrals and Non Incentive Referrals as co-sell motion in PartnerCenter reporting.
This would enable the partner to use one source of truth for receiving and handling leads from her partner MSFT.

It would be nice to have some FT decks customized for Education customers, with their jargon, wording, scenarios.
Gabriel