FPC Program ideas/suggestions

Partners who were offboarded from the Program, did not receive automatically the T&Cs for Deployment Vouchers to be signed so that they could continue to redeem the Vouchers. I was contacted by different partners who did not continue in the Program, to provide the guidance on the next steps (reach out to the PXPartner Onboarding team, to check eligibility for the Deployment Voucher Program and to send the T&Cs to the partner to be signed).The same scenario could happen for Global partners, where some other subsidiaries that are not in the Program, may want to start redeeming vouchers and there is no process shared with them. Ask: Please publish the official guidance for partners that are no longer FastTrack Ready on how to redeem deployment vouchers. 

In FY26, SharePoint and Exchange workloads have been removed from the scope of the FastTrack benefit. As a result, partners are no longer expected to support customers with migration prerequisites, such as readiness assessments. To ensure clarity around the updated requirements, it would be great to develop a concise OnePager or a formal Knowledge Base article. This resource should outline the FY26 changes, include visual aids, and guide partners on how to position their value-added services (VAS) and assist customers in initiating their migration projects.

Context:SoftwareONE has highlighted both the opportunity and challenge of expanding Microsoft program impact through indirect (Tier 2) partners, particularly those working with Crayon. As the business seeks to drive greater usage and adoption in the SMB segment, leveraging the Tier 2 channel becomes increasingly important. However, there is uncertainty around how best to engage, enable, and support these partners to ensure consistent delivery and alignment with Microsoft programs. Expanded Insight:SoftwareONE proposed sharing internal templates, playbooks, and best practices with Tier 2 partners to help replicate successful strategies for driving usage and maximizing Microsoft program value. Providing structured guidance—such as partner playbooks outlining how to drive usage, utilize incentives, and deliver services—could help scale delivery capacity and improve program effectiveness in the SMB space.SoftwareONE also expressed interest in contributing ideas and support for initiatives aimed at enabling indirect partners, recognizing that this approach could help both Crayon and Microsoft achieve broader reach and impact. There was openness to collaborating on new partner engagement models, such as enablement sessions or peer exchanges, to foster knowledge sharing and accelerate results.

Type: QTM Voucher Program Rule LimitationMeeting: Secure AI Productivity Feedback (Aug 27, 2025)Summary: Vouchers must be requested pre-contract, but customer needs often arise post-purchase.Recommendation: Allow voucher requests within 30–60 days post-purchase.

Type: GTM Program Feedback: Partner PerformanceMeeting: Secure AI Productivity Feedback (Aug 27, 2025)Summary: Lack of visibility into performance metrics leads to partner disengagement. High performance bar makes it risky to begin MCI engagement because clock starts tickingRecommendation: Provide real-time dashboards and clarify win rate metrics.

Hello, Are there any plans to expand the demo tenant offerings available on the Microsoft Demo eXperiences (MDX) site to include newer solutions such as Microsoft 365 Copilot, Entra Suite, Intune Suite, and others. Having access to demo environments for these products would be incredibly valuable for us. It would allow our team to gain hands-on experience with setup and configuration, which in turn would help us deliver more effective walkthroughs and demonstrations of the associated ADGs. Thank you

My idea would be for me to have a way to quicky get a preformatted report from Partner Center within 1 click.  Currently I go to the Partner Center page and gather data for my sales team. The sales team doesn't have access so I provide them with the information on existing customers that are ready for any MCI, SCI, E3, or E5 upgrades. Currently I have to select the area in Partner Center that I want to export. Then it processes into a CSV file. I then download the CSV file. I have to open Excel use Get Data and point it to the CSV. After that, I have to click on Transform Data and the screen switches to the Data Screen where I can set the values for each cell. For example, Customer Is Eligible the value may be set to 1 or ineligible may be set to 2. However on my report I want the word Eligible or Ineligible so I se that on this screen.After all that I have to close and import the data into Excel. From there I have to use the existing data to create a Pivot table to group all the like data together. This would be more efficient if that was all done on the backend and what I download is an editable Excel sheet. Just have a basic template with all the data logically sorted and let the user be able to edit it so they can change whatever they need on their time. This would be so helpful and save massive amounts of editing time.

We are a global company that manages FastTrack centrally. We recently received questions from our teams in Germany and Australia about redeeming Deployment Vouchers. We confirmed we could, but now have to figure out the Accounting on the back end for the payments. It would be better if we could redeem these vouchers through Partner Center where we already have Partner IDs and Payment and Tax profiles set up for these various markets. Is there a reason that Workshops are managed through the MCI portal and Partner Center, but Vouchers have to be managed in the FastTrack Partner Community Portal?

As partners and Microsoft focus on moving customers to NCE contracts at renewal, is Microsoft considering allowing customers renewing from EA into NCE to be eligible for the MW Security Deployment Offer voucher program? We have several opportunities where we are working with Microsoft on renewals and encouraging customers to move to NCE, which disqualifies them from the voucher program. These customers are renewing from M365 E3 to M365 E5 and need assistance with deploying security products and would be a great fit for the deployment voucher.

Please add an option to add multiple files when submitting our claims. Often you revert to us to ask for the sign log. Will causes a delay in approval. We could submit the sign log together with the signed document.