Alfira Fitrananda Partner Success Manager (PSM)

Request to add the information of the incentive, from CPOR, MCI , Deployment Offer earned together in the Land and Expand dashboard. Background; leadership team to utilize the MPX dashboard consistently, having motivation that it will help doing renewal, upsell, incentive, when they use the dashboard they want to actually see the immediate impact of which and if the effort resulted in the revenue, without having to spend too much manual effort cheking one by one currently

Problem statement: Customer refused to sign CPOR. Partner wanted to have the customer visible in dashboard MPX. CPOR got several time pushed back by customer due to the SIGNATURE.  Request: make bring customer to MPX dashboard more efficient by alternating sign to something where customer can click button on email “I consent” or “I confirm that partner xx work with me”/ Signature is seen legal and nobody wanted to sign. This NOT request to change CPOR. This is request to ADD way in getting customer acknowledgement that they work with partner without signature.  It caused the effort by partner is not seen just because customer did not want to sign while actually there are some actions items and activity happening. Plus not all workload is benefited from CPOR/incentive. the effort is too high with back and forth experience rejection too.  

Situation: Some customer shows MAU > PAU Request : Add details Needs clarity of reason why? is it data error? is it counting trial license? is it possible technically MAU>PAU . Happen in many customers in various security workloads Add suggestion talking point what to discuss with customer based on the reason. 

[MPX] Request Graph of usage details with timeline per tenant with timeline in one view (like Lynx Usage details view) Background : Tracking of all products usage is difficult to use as it's spread in multiple rows in the tabDifficult to measure the usage impact based on timeline after the CPOR is claimed. ( partner want to know since the cpor is claimed / workshop done, how's the usage impact or gap) Request : Have usage details view similar like in Lynx Microsoft that shown the workload usage in graphs/ one page view instead of separate in rowsAsk: to have it's in the page of the tenant (together with the subscriptions they have)

We need to know if the utilizing FRP MXP Dashboard to do MCI workshop through Eligible MCI lead to upsell.Currently there's no visibility except to know that. PSM ask manually to partner what deal happened, which MCI worshop that comes from the deal. It leads to very long time because There are multiple layer and many team involved ( might ask CSM need to ask AE/ Ask regional alliance manager, need to check in country/account level)The FRP doing the workshop might be different than the one close the deal, potentially not aware Having dashboard showing possibility ofWhich workshop completed by partnerWhich customer completed workshop by tenant ID and if there's license purchase to trackInclude Tenant Purchase align with Completed Workshop list in the PSM Dashboard