FPC Program ideas/suggestions

Hello, Are there any plans to expand the demo tenant offerings available on the Microsoft Demo eXperiences (MDX) site to include newer solutions such as Microsoft 365 Copilot, Entra Suite, Intune Suite, and others. Having access to demo environments for these products would be incredibly valuable for us. It would allow our team to gain hands-on experience with setup and configuration, which in turn would help us deliver more effective walkthroughs and demonstrations of the associated ADGs. Thank you

Please increase partner-facing technical enablement sessions—similar to the October Copilot Oversharing Guidance Community Call. Partners struggle to keep up with rapid updates in M365, especially Copilot and Security.   What’s needed More frequent partner-facing calls/webinars with: Latest feature updates and roadmap highlights Deployment/adoption best practices and security guidance   Impact Improves pre-sales confidence Accelerates M365 products adoption Strengthens competitive positioning

My idea would be for me to have a way to quicky get a preformatted report from Partner Center within 1 click.  Currently I go to the Partner Center page and gather data for my sales team. The sales team doesn't have access so I provide them with the information on existing customers that are ready for any MCI, SCI, E3, or E5 upgrades. Currently I have to select the area in Partner Center that I want to export. Then it processes into a CSV file. I then download the CSV file. I have to open Excel use Get Data and point it to the CSV. After that, I have to click on Transform Data and the screen switches to the Data Screen where I can set the values for each cell. For example, Customer Is Eligible the value may be set to 1 or ineligible may be set to 2. However on my report I want the word Eligible or Ineligible so I se that on this screen.After all that I have to close and import the data into Excel. From there I have to use the existing data to create a Pivot table to group all the like data together. This would be more efficient if that was all done on the backend and what I download is an editable Excel sheet. Just have a basic template with all the data logically sorted and let the user be able to edit it so they can change whatever they need on their time. This would be so helpful and save massive amounts of editing time.

As partners and Microsoft focus on moving customers to NCE contracts at renewal, is Microsoft considering allowing customers renewing from EA into NCE to be eligible for the MW Security Deployment Offer voucher program? We have several opportunities where we are working with Microsoft on renewals and encouraging customers to move to NCE, which disqualifies them from the voucher program. These customers are renewing from M365 E3 to M365 E5 and need assistance with deploying security products and would be a great fit for the deployment voucher.

Please add an option to add multiple files when submitting our claims. Often you revert to us to ask for the sign log. Will causes a delay in approval. We could submit the sign log together with the signed document. 

In FY26, SharePoint and Exchange workloads have been removed from the scope of the FastTrack benefit. As a result, partners are no longer expected to support customers with migration prerequisites, such as readiness assessments. To ensure clarity around the updated requirements, it would be great to develop a concise OnePager or a formal Knowledge Base article. This resource should outline the FY26 changes, include visual aids, and guide partners on how to position their value-added services (VAS) and assist customers in initiating their migration projects.

We are a global company that manages FastTrack centrally. We recently received questions from our teams in Germany and Australia about redeeming Deployment Vouchers. We confirmed we could, but now have to figure out the Accounting on the back end for the payments. It would be better if we could redeem these vouchers through Partner Center where we already have Partner IDs and Payment and Tax profiles set up for these various markets. Is there a reason that Workshops are managed through the MCI portal and Partner Center, but Vouchers have to be managed in the FastTrack Partner Community Portal?

We need to log CPOR for program performance. We have clients that decline to complete the POE for CPOR because we are claiming Copilot or other Modern Workloads all because in partnercenter currently CPOR of Modern work or Security workloads is called Security Usage Incentive this is confusing for the client! please rename the partnercenter ability to CPOR to something more generic like CPOR for Modern Work/Security or something but not only "Security Usage Incentive"     many thanks

Why not have automated forms sent out to partners after a certain period of time to provide feedback on a referral? 

Overview:Angi (eGroup) highlighted a critical trend impacting partner revenue streams: as customers transition from EA to CSP, they often discontinue Unified Support because CSP includes break-fix support at no additional cost. This shift significantly reduces the perceived need for paid managed services, creating a structural GTM blocker for partners like eGroup.Detailed Feedback & Context:Customer Behavior:Many customers only use Unified Support for ticket resolution and do not leverage its additional value-add services (training, proactive engagement).When moving to CSP, these customers see an opportunity to eliminate costs while still receiving break-fix support, making managed services upsell difficult.Angi noted: “We try to upsell it and want to be in there, but as people make that move, they’re like, sweet, I can save money on this and what I still need tickets for is just included in being a CSP.”Market Dynamics:CSP indirect providers like Ingram offer robust Tier 2 support and absorb Microsoft escalation costs, reinforcing the perception that CSP support is “good enough.”This model commoditizes basic support and erodes differentiation for partners who traditionally relied on Unified Support gaps to position premium managed services.Partner Impact:Reduced attach opportunities for managed services, especially for customers who prioritize cost savings over enhanced experience.Even when prospects express dissatisfaction with Unified Support (e.g., poor value, lack of technical depth), converting them to paid managed services remains challenging for large enterprises due to cost competitiveness.Angi emphasized that non-break-fix requests (e.g., proactive optimization) are rare, limiting upsell triggers.Business Implications:Revenue Risk: Partners lose a key monetization lever as CSP adoption accelerates.Customer Experience Gap: Customers may settle for reactive support, missing opportunities for proactive optimization and strategic guidance.Program Misalignment: Current CSP support structure unintentionally disincentivizes managed services adoption, conflicting with Microsoft’s goal of driving partner-led value.Recap: eGroup + Enabling/FRP Microsoft Sync Wednesday, November 12 | Meeting | Microsoft Teams