Share insights/feedback, ideas and requests related to the FRP Program.

  • 11

    RFA notes format challenging to work with

    Suggested by Stephen Leuthold – Accepted  – 3 Comments

    The RFA notes feedback - It would be great if carriage returns are retained in the notes as they are entered into the RFA... It comes across as a blob of text all in one paragraph and makes it challenging to read and reformat.

  • 7

    Allow partners to edit endorsements

    Suggested by Adriana Blue – Needs Votes  – 2 Comments

    This is regarding the FastTrack Community partners. 
     
    We are currently unable to edit our endorsement profile, which has resulted in us receiving a referral for a workload that we are not specialized in. We are a Converged communications partner, but we received a referral in SPO due to our ACM, Teams Rooms and phone specializations, that includes that SPO, although it is not requirement to drive growth and consumption around it.
     
    We are hoping the option to edit the endorsements will become available for partners like us that does not have the required specialist to deliver the service and who will be negatively affected by declining the referral.
     
    Thanks!
     

  • 6

    Non Benefit RFA | More details on why they do not qualify for FastTrack

    Suggested by Stephen Brown – Accepted  – 1 Comments

    We have started to receive 'Non-Benefit' referrals and noticed the notes lack details on why the customer did not qualify for the FT Benefit. Most of them seem like they should have qualified.
     
    Could more detail be provided on why the customer did not qualify for the FT Benefit? This could help us get to the right solution for the customer faster.

  • 5

    Teams Rooms Sand Box

    Suggested by Khurram Ahmed – Accepted  – 1 Comments

    Hello!

    We recently received an RFA for Teams Rooms configuration which we don't get often and don't have test environment, devices or lab to fully deploy and test the Teams Room configuration.

    For better customer experience and learning purpose, it would be nice if Microsoft can provide us with Sandbox with Teams Rooms licenses along with demo and virtual Polycom and Surface Hub Gen 1 devices so we can test out few scenarios to successfully deliver customer engagements.

    Thank you 

  • 2

    Eligible customers voucher visibility

    Suggested by Amim Khan – Needs Votes  – 2 Comments

    There should be a list of customers which should be made available to account managers or partners so we can proactively work with the ATU team on utilization and also working closely with the sales team for ensuring it is in the system, so the vouchers are eligible post sales, just like we had it in the days of Software Assurance vouchers.

  • 2

    Create FPC Ideas Category for Referrals Decline Reasons

    Suggested by Hiroaki Naruse – Rejected  – 3 Comments

    Could you kindly consider creating " Others" category for Decline Reason of referrals? This will allow us to let Microsoft referral team know correct reason, and the assignment team can properly handle cusotmer's request after the Decline.

  • 2

    Lead Quality

    Suggested by Janet Khar – Accepted  – 2 Comments

    We shared with our Fasttrack PDM the issue with FPC Referrals just wanting us to solve their problem and not interested in new projects.  We have not garnered a single new project this year from FPC referrals.   Therefore, the ROI on the FPC Referrals has been poor.  Our FPC PDM asked if we were holding firm with FPC Referrals to the 2-3 hours of free services only.  We do try, but if the customer's issue takes longer than 2-3 hours the customer still expects it will be free regardless of how long it takes.  If we try to charge them, they just complain about us. ASK - We need Microsoft to truly partner with us and help set the boundaries and expectations of what a FPC Referral should expect from a partner - for free.   There is nothing in the original communication from MSFT to the customer to set any time boundary expectations.  Given this is a MSFT program. MSFT should be setting the clear expectations to customers.  

  • 2

    Incentivize workloads like M365 Copilot, Microsoft Entra ID for FastTrack Partners

    Suggested by Sohong Chakraborty – Completed  – 1 Comments

    As a FastTrack Ready Partner, we would like to see certain workloads like M365 Copilot, Microsoft Entra ID incentivized under the Modern Work & Security Usage Incentive program. We get a plethora of RFAs for these workloads and readily assist the customers. But incentivizing these workloads for this fiscal will lead to more skin in the game for the partners and, justify the time and effort the partners put in to deliver these FastTrack benefits.

  • 1

    NCE Customer Eligibility

    Suggested by Jami Styx – New  – 0 Comments

    As partners and Microsoft focus on moving customers to NCE contracts at renewal, is Microsoft considering allowing customers renewing from EA into NCE to be eligible for the MW Security Deployment Offer voucher program? We have several opportunities where we are working with Microsoft on renewals and encouraging customers to move to NCE, which disqualifies them from the voucher program. These customers are renewing from M365 E3 to M365 E5 and need assistance with deploying security products and would be a great fit for the deployment voucher.

  • 1

    QTM MW and Security Deployment Vouchers

    Suggested by Karen Naidoo – New  – 1 Comments

    Please add an option to add multiple files when submitting our claims. Often you revert to us to ask for the sign log. Will causes a delay in approval. We could submit the sign log together with the signed document. 
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