Share insights/feedback, ideas and requests related to the FRP Program.

  • 1

    Copilot Workshop claims should automatically create CPOR associations!

    Suggested by Tim Van Liew – Rejected  – 1 Comments

    With the current focus on the Customer Copilot Adoption Journey, we are actively conducting many workshops and engagements supporting Copilot. 

    As we enter Funding/Incentive Claims for Proof of Value or Role-Based Deployment & Adoption Accelerator workshops, these claims should automatically align to a Change Partner of Record claim, utilizing the same POE already required to complete the association rather than requiring that a separate CPOR claim and documentation submission occur. This will also reduce the need to send another email to the customer contact to approve of the association.

    I can see not making the association automatic for the Vision and Value workshops, but if they involve a Proof of Concept/Value or Deployment/Adoption aspect I think it should be streamlined.

    Do you agree?

  • 1

    Eligible customers voucher visibility

    Suggested by Amim Khan – Needs Votes  – 2 Comments

    There should be a list of customers which should be made available to account managers or partners so we can proactively work with the ATU team on utilization and also working closely with the sales team for ensuring it is in the system, so the vouchers are eligible post sales, just like we had it in the days of Software Assurance vouchers.

  • 1

    Modern Work Deployment Voucher issue & idea

    Suggested by Georgios Stergakis – Accepted  – 2 Comments

    Hi team,
     
    regarding the Modern Work Deployment Vouchers we are seeing a lot of delay in customers deciding the affiliate partner for whom to give the voucher. This results in delay of activating the voucher and getting the deployment activities ongoing.
     
    Some customer segments have more delays than others, for example critical infrastructure related companies or government entities. Public sector overall is usually slower and resources in the customer side are really thin. This affects gravely in the project activities and we run great risk in not being able to deliver within the timeline because of customer resourcing.
     
    For better program experience for partners and better success for deployment activities one idea would be to extend the initial standard voucher deadlines for these kind of customers. The current possible extension of 2 months through request to the program team would come on top of this.

  • 1

    SUMMARIZE VOUCHER REDEMTION VIEW & SUBMISSION

    Suggested by Sello Makwe – Rejected  – 1 Comments

    good day 
     
    looking at the submission process for deployment voucher i have realized that you need to create two opportunities when submitting documents.
    1. you need to create the SOW - Initial opportunity,
    2. you need to recreate the same opportunity for POE submission.
     
    my idea, why don't you create option of submitting both POE and SOW on one opportunity ?

  • 1

    What are recent mandatory requirements to maintain FastTrack Ready Partner

    Suggested by Tereza Špecinger – Completed  – 2 Comments

    Would it be possible to consolidate mandatory requirements to maintain FastTrack Ready Partner? In T&C the requirements are "scattered throughout the document" - some (to have at least one specialization in MW and/or Security or be part of selected programs) are under FCP requirements, some (performance and success story/insights item) are under Program Criteria and some (to submit a claim via CPOR for at least one new Eligible Customer tenant per month) is under Fasttrack benefit Services...

     

    Recently I got information that Customer Success Story and Insights are not mandatory but recomanded. This is also not reflected in T&C.

    Proposal: separate section in T&C dedicated only to requirements to become/maintain FRP

  • 1

    Visibility on Fast Track earning potential, account-wise in Partner Center

    Suggested by Pranjal Pant – Completed  – 1 Comments

    We used to have visibility on Fast Track earning potential, account-wise on Partner Center per tenant. Would like to have this functionality back, forecasting right now is quite difficult without the same. 

  • 1

    FRP Partners: ability to self nominate like CSI Security partners

    Suggested by Michiel Gedopt – Completed  – 1 Comments

    We are both a security CSI partner as an FRP Partner for Modern Work. We are getting tremendous returns as CSI Partner where we are able to self-nominate customers for certain security engagement.
    Why isn't there something similar for Modern Work to self-nominate clients that are eligible for a W365 or Teams pilot. the current process is cumbersome and is delaying lead time to execution. 
     
     

  • 1

    Lack of visibility into Benefits available to FastTrack customers

    Suggested by Rogerio Molina – Needs Votes  – 0 Comments

    When we claim customers eligible for the FastTrack benefit, we need to fill out a document (SoW), saying what technology we will deliver to this customer, however, as we do not have visibility of the benefits available to the customer, we often make the claim and we later discover that the customer does not have this agreed benefit available. We needed to have a way to research the benefits that the customer has available, so we would be more assertive when offering and engaging the customer to start consuming the technology.

  • 1

    Service Usage in FTOP

    Suggested by Arto Ovaskainen – Completed  – 4 Comments

    Hi team! 
     
    The Service Usage report in FTOP has changed for the worse. It ineligible for the reporting usage. The same workload still repeats many rows for one customer. One workload should be listed only once per customer as it was in the previous version before dashboard update. Please return the previous version when it had enough information available for us partners.

    Thank you!
     

  • 1

    Add a team/training on FRP and its offers for Account Managers to know about this

    Suggested by Priscilla Ballestero – Completed  – 2 Comments

    We have encountered several times that Microsoft's account teams have no idea of the vouchers and often think they don't really exist. As partner we have no way of telling them where to ask for information or request the voucher, making it impossible to continue with the program since people's ignorance on the matter is the main stopper.
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