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  • Lack of Post-Summit Accountability in CSU Security Program

    Subject: Partners participating in CSU security summits report strong initial engagement but minimal follow-up from Microsoft teams after events. For example, while RCG provided warm intros and weekly cadence, other segments like SLED lacked structured follow-through, leaving partners without clear next steps. Recommend implementing a standardized post-summit engagement model with defined accountability for CSU and account teams.Impact: Improves partner confidence, accelerates usage-driving motions, and ensures summit investments translate into measurable outcomes.Program: CSU Security ProgramRecap: BlueVoyant:Microsoft - FRP ROB/MBR Thursday, October 16 | Meeting | Microsoft Teams
  • Overemphasis on Deep Usage Metrics (DPU) Creates Execution Blockers

    Subject: SLED CSU engagements stalled because Microsoft teams prioritized DPU metrics (e.g., usage days, policy application counts) over initial deployment and adoption. Partners cannot influence these metrics early in the lifecycle, especially when managing environments where customer admins have limited interaction. Recommend revising success criteria to focus on deployment milestones and early adoption signals before deep usage measures.Impact: Reduces friction for partners, accelerates time-to-value for customers, and aligns measurement with realistic partner influence.Program: CSU Security ProgramRecap: BlueVoyant:Microsoft - FRP ROB/MBR Thursday, October 16 | Meeting | Microsoft Teams
  • Opportunity to Leverage FTAs for Customer Connectivity in CSU Program

    Subject: Partners face challenges connecting with customers identified in CSU security initiatives due to limited CSU contact depth. Suggest formalizing a process where FTAs assist with introductions for accounts tied to CSU usage-driving programs. This collaboration would bridge gaps between CSU strategy and field execution, ensuring ESIF-backed offers reach customers effectively.Impact: Enhances customer engagement, drives usage growth, and maximizes ESIF investment ROI.Program: CSU Security ProgramRecap: BlueVoyant:Microsoft - FRP ROB/MBR Thursday, October 16 | Meeting | Microsoft Teams