FPC Program ideas/suggestions

Have had a few partners voice their concern on qualifying for the partner of the Year Award based on the requirements set forth. Specifically addressing the Badges, since they are not a requirement stated and/or noted in the T&Cs.

There is no discernible protection for a partner after you provide the benefit. If we execute a justification exercise for SCI, or migrating to Teams or Intune, we should be able to maintain the customer association for a period of time. We are being usurped by LARs as the Partner Center criteria for picking between contested associations is a mystery and decided by uneducated, non-Microsoft employees. Partner Support is terrible, staffed by a team that has no clue what they are doing or how partners need Partner Center.

We have not seen a single referral to us that had an incentive behind it in our 2 years with the program. We have only had one non-customer referral that actually responded to our reply and despite being told by FastTrack that the educational institution was indeed eligible for partner incentive (we asked because we knew they were not), we found out after executing the benefit that no incentive would be paid. For the referrals coming from existing customers, it is obvious that Microsoft Sales teams (or CSAs in particular) just point everything to FastTrack partner for free work even when situations are clearly not FastTrack eligible. Microsoft is burdening partners since their technical teams continue to be less and less useful. The FastTrack team seems to be co-conspirators in this operation and seem to not want to protect their partners any more than the balance of the Microsoft program. 

Notifications to be sent to users when usage milestones is reached and when payment is processing -> done. Would be nice, so no need to come every week and check manually. 

This seems like a constant piece of feedback, but maybe putting it on this board will finally make a difference. "Proof of Execution" means that you have finished the project/task/assignment/etc. in 100% of the cases when those words are used, including dozens used by Microsoft. Proof of Execution is a document for ECIF as well as the MCI program and both have the customer completing and signing a document after the partner has done work. 

 

For some reason, FastTrack wants to use the term Proof of Execution for a document required of the partner prior to doing any work for the customer. This leads to confusion and the customer not understanding why "this time it is different" and not wanted to sign something that seems to indicate that the partner has completed something when no work has started. "FastTrack Engagement Form" or just about anythign would be better.

 

When this feedback was presented at various FastTrack Community Calls and other live events, the partners were told the document would only have "POE" on it and that it stood for "Proof of Engagement" - that is not what has happened. "Proof of Execution" is written right across the title bar.

 

This needs to be changed.

Hi, 

 

As a FastTrack Partner i'd like the idea of having a quarterly or twice a year get together with FRP's on discussing issues they've been encountering and getting solutions. 

obviously, this would be the best if it was set in groups of 4 where the FRP's are in different Geolocations (Competition wise) 

 

the community call is more a presentation meeting with Q&A 

 

in the times that there is no Face 2 Face event for FRP's anymore this would be my second-best solution for this. 

Please use a sensible file naming convention for Statements that will allow them to display in chronological order 

In a recent FastTrack call we were made aware of a request to provide feedback monthly based on certain workloads etc.  I am happy to do this but there is a high likelihood that I could get busy and forget.  Would it be possible to use more of a 'push strategy' with this?  If you send me monthly surveys or with the workload you would like feedback for and the link to complete I am way more likely to get this done.  Essentially if you can find a way to make it super easy for me I am happy to help.