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MPX | Count all eligible customer seats as whitespace in Copilot opportunities.
Suggested by Jesudass Mouttappa – Accepted – 0 Comments
Request to enhance MPX by including the count of all eligible customer seats as whitespace in Copilot opportunities. This will enable better prioritization based on customer size and improve opportunity targeting. Current Limitation: Whitespace is calculated as Paid MAU - Free Chat MAU, which doesn’t reflect total customer potential.Partner Impact: Partners currently need to manually analyze license data to estimate customer size, which is time-consuming and inconsistent.Currently partner need to understand customer size by analyzing the existing license -
Add CSP Renewal Column to Customer Data Section in FPX
Suggested by Ryota Tsuji – Accepted – 1 Comments
I would like to request the addition of a CSP Renewal column to the customer data section in FPX. Currently, FPX includes the EA Renewal column, but it would be helpful to also have the CSP Renewal column. Partners take different approaches depending on whether a customer has an EA or CSP agreement, so they need visibility into the type of agreement and its renewal timing within FPX. When prioritizing customers, partners first check the agreement type and renewal timing. -
Add Segment Filter to FPX
Suggested by Ryota Tsuji – Needs Votes – 1 Comments
I would like to request the addition of a customer segment filter in FPX. Our partners are strategically focusing on SMC customers. However, FPX currently includes both Enterprise and SMC segment customers, which requires manual extraction of SMC data. This process is time-consuming and has become a blocker for FPX adoption. -
MPX | [INTERNAL ONLY] Add details information for MAU > PAU in LXP Dashboard
Suggested by Alfira Fitrananda – New – 0 Comments
Situation: Some customer shows MAU > PAU Request : Add details Needs clarity of reason why? is it data error? is it counting trial license? is it possible technically MAU>PAU . Happen in many customers in various security workloads Add suggestion talking point what to discuss with customer based on the reason. -
Paid Incentive View in MPX
Suggested by Alfira Fitrananda – Needs Votes – 1 Comments
Request to add the information of the incentive, from CPOR, MCI , Deployment Offer earned together in the Land and Expand dashboard. Background; leadership team to utilize the MPX dashboard consistently, having motivation that it will help doing renewal, upsell, incentive, when they use the dashboard they want to actually see the immediate impact of which and if the effort resulted in the revenue, without having to spend too much manual effort cheking one by one currently -
More granular MCI eligibility filtering in MPX
Suggested by Ben Tappenden – Accepted – 0 Comments
Currently in MPX a user is able to filter on MCI by selecting either 'Eligible' or ‘Ineligible’. To allow for better targeting depending on the specific campaign or motion a partner is looking to run, it would be useful if the filtering was more granular. For example, the ability to filter on Copilot eligibility, Data Security etc. -
FPX: Enable the ability to retain the Change Columns settings in the FPX
Suggested by Ryota Tsuji – Accepted – 0 Comments
Currently, the Change Columns button in the FPX customer data area allows users to add or remove data fields displayed. However, these settings are not saved, so every time we access FPX, we must reconfigure the columns. While this may seem like a small task, it becomes a repetitive burden over time. If the Change Columns configuration could be retained, it would significantly reduce wasted time in the long run and greatly improve the usability of FPX. As an advanced enhancement, allowing users to save multiple personalized views e.g., My Views would be even more powerful. This would enable instant switching between different perspectives for analysis, making workflows faster and more efficient. -
PIIM and PIIR Data Inconsistencies
Suggested by Ashwini ashwini – Accepted – 0 Comments
igures for PIIM and PIIR vary across multiple reports within the same dashboard. Example the PSM scorecard PIIM and PIIR data - differs from Partner Insights Data. -
Show eligible MCI workshops in report
Suggested by # Voice of FPC – New – 0 Comments
Problem statement: FPX currently shows the number of available workshops but not the specific eligible workshops. Impact: Users need to click to see eligibility, which is inefficient. Measurement: Improved user efficiency and satisfaction. -
EDU customers and SKUs in Insights
Suggested by Voice of FPC – New – 0 Comments
Problem statement: Need to show EDU customers and SKUs in Insights.Specific process/tool/data: FPXImpact: EDU customers and SKUs not visible.Measure impact: Improved visibility of EDU data.