Program Tools (non OSU) Ideas/Suggestions

1. Describe the scenario briefly (what is the feature? how will it work as a partner i can do X so that i can achieve Y)       We would like to request the addition of a "Select All" option to the Change Columns feature in the Customer Detail area of ASPX Views (Copilot Opportunities, E3 Opportunities, E5 Opportunities, and E5 Expansion Opportunities).      2. Describe the business problem or pain point (why is this feature needed?)      Currently, partners must manually check every column before downloading Customer Detail data. This process is time-consuming, repetitive, and prone to errors, especially when all columns are needed for analysis. The lack of a bulk selection option creates unnecessary friction and reduces efficiency.      3. Describe the expected impact (quantify the impact e.g. improves productivity, reduces manual toil)      • Reduce manual processes performed weekly to improve productivity. • Minimize human error in row selection. • Enhance the ASPX experience for partners.      4. How many partners asked for it? (quantify the ask)      At least 2+ partners have raised this need. 5. What is the urgency? High/Medium/Low      High – This is a frequent pain point impacting daily workflows for partners who rely on ASPX Views for opportunity management and reporting.      6. How does success looks like? (success criteria, measurable outcomes, KPI)      Success Criteria:  • “Select All” option is available in Change Columns for all relevant ASPX Views. • Partners can download full Customer Detail data with one click. Measurable Outcomes / KPIs:  • Reduction in time spent preparing downloads. Increase in partner satisfaction scores related to usability.

1. Describe the scenario briefly (what is the feature? how will it work as a partner i can do X so that i can achieve Y)       The proposed feature is a per-tenant MAU trend graph within MPX. It will display monthly active user (MAU) trends for each tenant across all products, similar to the existing “Copilot Usage by Product” view but scoped per tenant. As a partner, I can monitor MAU trends over time (e.g., past 3–6 months) so that I can identify customers with strong engagement and prioritize them for upsell or adoption initiatives. I can also pinpoint tenants showing declining MAU trends and take immediate action to prevent churn.      2. Describe the business problem or pain point (why is this feature needed?) Currently, MPX does not provide visibility into MAU trends at the tenant level. Partners lack historical engagement data, making it difficult to assess customer intent or adoption trajectory. This gap leads to inefficient prioritization and missed opportunities for targeted interventions.      3. Describe the expected impact (quantify the impact e.g. improves productivity, reduces manual toil)      By tracking Copilot's MAU trends (e.g., over the past 3 to 6 months), partners can identify customers who are actively using Copilot and show intent to purchase additional licenses. They can also identify customers at high risk of churning from Copilot.      4. How many partners asked for it? (quantify the ask)      At least 7+ partners have raised this need.      5. What is the urgency? High/Medium/Low High. Partners are actively seeking better insights to drive adoption strategies, especially in competitive markets.           6. How does success looks like? (success criteria, measurable outcomes, KPI) Success Criteria: Partners can view MAU trends per tenant for at least the past 6 months.      Measurable Outcomes/KPIs: ・Promotion of ASPX adoption by partners. ・Partners plan campaigns using Copilot Opportunities Insights within 3 months of launch.

1. Describe the scenario briefly (what is the feature? how will it work as a partner i can do X so that i can achieve Y)  We propose adding a new column in the Customer Details section of Copilot Opportunities Insights that displays the growth potential for Copilot Chat. This metric would be calculated as: Total number of M365/O365 SKUs owned by the customer – Current Copilot Chat MAU. As a partner, I can quickly identify customers with high growth potential and prioritize proposing Copilot + Power Accelerate, enabling faster engagement and deeper adoption.   2. Describe the business problem or pain point (why is this feature needed?) Currently, partners lack a clear, data-driven method to evaluate the growth potential of Copilot Chat. Without this insight, decision-making is delayed, potentially missing opportunities to upsell Copilot + Power Accelerate. Partners are spending extra time manually estimating potential, which is hindering the adoption of Copilot Opportunities Insights. Adoption of ASPX is accelerating. Improved productivity: Reduces manual analysis time by delivering actionable insights directly within MPX. Faster decision-making: Enables partners to prioritize high-potential customers immediately. Drives revenue growth: Facilitates targeted proposals for Copilot + Power Accelerate, boosting adoption rates. 3. Describe the expected impact (quantify the impact e.g. improves productivity, reduces manual toil) Partners' adoption of ASPX will advance through the following improvements:     • Productivity gains: Reduce manual analysis time by delivering actionable insights directly within MPX.     • Faster decision-making: Enable partners to instantly prioritize high-potential prospects.     • Accelerated revenue growth: Facilitate targeted proposals for Copilot + Power Accelerate and boost adoption rates. 4. How many partners asked for it? (quantify the ask) At least 7+ partners have raised this need. 5. What is the urgency? High/Medium/Low High – Partners are actively seeking ways to accelerate Copilot adoption, and this feature directly supports FY26 growth priorities. 6. How does success looks like? (success criteria, measurable outcomes, KPI) Success Criteria: Columns are available in MPX Customer Details for all partners. Accurate calculation of growth potential based on SKU and MAU data. Measurable Outcomes/KPIs: ・Promotion of ASPX adoption by partners. ・Partners plan campaigns using Copilot Opportunities Insights within 3 months of launch. ・Improvement in partner satisfaction scores in MPX usability surveys.  

Refresher needed regarding ASPX data sharing both internal and external with partners. Would like to have formal guidance to ensure we stay compliant with corp rules.

We need to know if the utilizing FRP MXP Dashboard to do MCI workshop through Eligible MCI lead to upsell.Currently there's no visibility except to know that. PSM ask manually to partner what deal happened, which MCI worshop that comes from the deal. It leads to very long time because There are multiple layer and many team involved ( might ask CSM need to ask AE/ Ask regional alliance manager, need to check in country/account level)The FRP doing the workshop might be different than the one close the deal, potentially not aware Having dashboard showing possibility ofWhich workshop completed by partnerWhich customer completed workshop by tenant ID and if there's license purchase to trackInclude Tenant Purchase align with Completed Workshop list in the PSM Dashboard

When presenting to Wakers partner the different scenarios in MPX (ASPX) to drive Secure AI Productivity, Security and Copilot upsell opportunities and when checking the End date of the Subscriptions (they are not an LSP, and they do not have access to EA renewal date), they noticed a potential improvement that could be added to the tool.They mentioned some customers have automatic renewal enabled for their licenses, so for this type of contract, it is not useful to check the End date of the Subscription and initiate specific actions on customer side to secure the renewal. They would like to see this option ("Auto Renew Opt-in") flagged in the Subscriptions page. *The “Auto Renew Opt-In” must be selected before the contract is signed to activate automatic renewal. Business Impact: Reduce the efforts of the Partner Sales Teams to get in touch with customers prior to renewal and drive renewal conversation while the renewal will be done however automatically.  Help the partner prioritize even better the customers who need to be targeted for renewal conversations. 

Request to Include CSP Revenue to PIIR in PSM Dashboard to measure the partner contribution across CSP deals

Request to Include Customer Sub Segments in all Reports (MPX and others)

[MPX] Request Graph of usage details with timeline per tenant with timeline in one view (like Lynx Usage details view) Background : Tracking of all products usage is difficult to use as it's spread in multiple rows in the tabDifficult to measure the usage impact based on timeline after the CPOR is claimed. ( partner want to know since the cpor is claimed / workshop done, how's the usage impact or gap) Request : Have usage details view similar like in Lynx Microsoft that shown the workload usage in graphs/ one page view instead of separate in rowsAsk: to have it's in the page of the tenant (together with the subscriptions they have)

Request to enhance MPX by including the count of all eligible customer seats as whitespace in Copilot opportunities. This will enable better prioritization based on customer size and improve opportunity targeting. Current Limitation: Whitespace is calculated as Paid MAU - Free Chat MAU, which doesn’t reflect total customer potential.Partner Impact: Partners currently need to manually analyze license data to estimate customer size, which is time-consuming and inconsistent.Currently partner need to understand customer size by analyzing the existing license