Teresa Heuke Global Channel Incentive Lead
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Please include Transaction ID from FTR statements in payments
Its very clumsy and difficult to identify Fasttrack payments (non OSU). A good idea would be either -- include the Transaction ID from the statement in the payment textOR- include the MS invoice number in the statements (because this is being sent in the text of the payments)With that you will avoid a lot of questions when payments have been done and when they are received. -
Partner Operational Support UX Improvements
Hi TeamThe current UX for the Partner Operational Support Partner Support · M365 Specialty Partner (powerappsportals.com) is not very handy and it would be great if we could see improvements in future:1.) Currently there is no function to put someone in CC. So if someone logging a ticket gets on sick leave there is no possibility for a colleague to take over. So an additional field with people being informed and able to access the ticket would be helpful.2.) There is no possibility to escalate a ticket. As global FRP Admin of my company I am supporting our Operations Team and quite often need to jump in to help them to get things moving. Currently I have to send screenshots of the conversation to my FPM, which is very clumsy and not helpful.Thank you very much for thinking this over.BRTeresa