Please submit all support and access issues to https://aka.ms/PXPartnerSupport.
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Less paperwork for Voucher Programs
Suggested by Jami Styx – Needs Votes – 2 Comments
For the MW Deployment Offer is there a way to consolidate the paperwork? Right now, partners must enter (copy & paste) some of the customer information 4 times (voucher #, entity name, tenant ID, email etc.)
For example:
1) I generate info into the initial SOW
2) Then I have to submit the initial SOW into the portal. The portal requires that I enter the voucher #, customer name and tenant ID # that is already in the SOW. Additionally, I have to populate the Program Membership, why can’t it just auto populate? I only have one program?
3) Then I copy and paste the same information from the SOW over to POE
4) Then for the 4th time I required to re-enter information (voucher #, entity name, tenant ID, email etc.) into portal coping and pasting the info again from the SOW and POE for final submissions.
A lot of coping and pasting of the same information over and over.
Is there any way this can flow into Partner Center (PC) where it can be more automated like other program such as AMM or the MCI offers. Yes, we may have to submit the initial information, but the tool would allow us to add information such as voucher #, entity name, tenant ID, email & load SOW initially to a claim. Then when engagements is completed, like other programs such as AMM and MCI it allows partners to send consent emails (directly from PC) as POE which would be great replacement for the final POE document. -
Email notifications with RFA details sent to FRPs
Suggested by Sebastian Baca – Completed – 2 Comments
in FY23 referrals and RFA we used to get notifications email with the details of the RFA.
Can this be replicated in FY24 (in addition to the current updated process)?
Having the details helps since Partner Center has so many issues and it never works as expected since the new RFA process was introduced.
in addition, the email helped FRPs give validation of who we are and not having to reach out to the client "out of the blue". With the email, we can reply directly to the client and use the RFA details to validate our credentials as FRPs
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Adding POE Download link in Partner Center CPOR Section
Suggested by Ayman Samir – Completed – 0 Comments
To make sure that the most recent POE is used, in the Partner Center > Incentive | Customer Claim Section, include the POE document direct download link with the latest version of the file. -
Bring back the original FRP dashboard
Suggested by Marc Saab – Completed – 2 Comments
Bring back the original FRP dashboard into partner center.This is an important feature for our program and without it we are blindsided.Please, please, please, whomever is the product manager for this function, we need the original report back, with all the tabs and filters.The data source for this report stopped working since November 2023, and now is back again without the latest refresh and only showing 3 reports.Please do not neglect partners, if the tool is working don't break it! -
Reporting on received RFAs and referrals.
Suggested by Anton Gribovskiy – Needs Votes – 1 Comments
For FastTrack partner with many subsidiaries, it would be really useful to have an option to export the report for received RFAs and referrals. This would help analyze the performance across subsidiaries. We now need to turn to our MSFT FastTrack manager for that kind of report. -
Add estimated Finacial earnings in partner Centre.
Suggested by Lerato Vilakazi – Completed – 0 Comments
Adding estimated earnings in partner center is important for fasttrack ready partners for several reasons. First, it helps partners to track their progress and performance against their goals and expectations. By adding their estimated earnings, partners can see how much they have earned, how much they are eligible to earn, and how much they need to earn to reach the next level of incentives. This can help them to plan their sales and marketing strategies, identify opportunities and challenges, and optimize their cloud business.
Second, it helps Microsoft to provide better support and guidance to partners. By adding their estimated earnings, partners can share their feedback and insights with Microsoft on the fasttrack program, the cloud solutions, and the customer needs and preferences. This can help Microsoft to improve the quality and relevance of the fasttrack benefits and resources, tailor the communication and engagement with partners, and address any issues or concerns that partners may have.
Third, it helps to ensure the accuracy and timeliness of the incentive payments. By adding their estimated earnings, partners can verify that their earnings are correctly calculated and reported, and that they match the actual customer adoption and usage of the cloud solutions. This can help to avoid any discrepancies or disputes that may arise between partners and Microsoft, and to ensure that partners receive their incentives on time and in full.
Therefore, adding estimated earnings in partner center is a crucial step for fasttrack ready partners to maximize their benefits and grow their cloud business. It is also a way for partners to demonstrate their commitment and alignment with Microsoft's vision and strategy for the cloud. We encourage all fasttrack ready partners to add their estimated earnings in partner center as soon as possible, and to update them regularly as their business evolves.
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Pending Payment Report
Suggested by Roberto Sandrini – Completed – 1 Comments
FRP partners are in need of a report that shows them what payments are "in transit", meaning pending payments for earning adoption with customers that have not yet been posted, but are pending to be posted. -
Suggested by Rogerio Molina – Completed – 2 Comments
We don´t have access of the Portal informations Claims, we don´t have access to basics information kind of MAU evolutioin´s customer We can´t to see how te be the status of the customer. We lost a lot of access data that has not yet returned and this is causing great difficulties for our relationship with Microsoft customers. -
Partner Enablement Newsletter
Suggested by Julius Heise – Completed – 1 Comments
Please distribute the Partner Enablement Newsletter via E-Mail to Partners that have signed up for it. Or if this is already the case, let me know where I can sign up for this Newsletter ;)
Thanks Indeed!
Julius