Share insights/feedback, ideas and requests related to the FRP Program.

  • 1

    Copilot Workshop claims should automatically create CPOR associations!

    Suggested by Tim Van Liew – Rejected  – 1 Comments

    With the current focus on the Customer Copilot Adoption Journey, we are actively conducting many workshops and engagements supporting Copilot. 

    As we enter Funding/Incentive Claims for Proof of Value or Role-Based Deployment & Adoption Accelerator workshops, these claims should automatically align to a Change Partner of Record claim, utilizing the same POE already required to complete the association rather than requiring that a separate CPOR claim and documentation submission occur. This will also reduce the need to send another email to the customer contact to approve of the association.

    I can see not making the association automatic for the Vision and Value workshops, but if they involve a Proof of Concept/Value or Deployment/Adoption aspect I think it should be streamlined.

    Do you agree?

  • 4

    Allow partners to edit endorsements

    Suggested by Adriana Blue – Needs Votes  – 2 Comments

    This is regarding the FastTrack Community partners. 
     
    We are currently unable to edit our endorsement profile, which has resulted in us receiving a referral for a workload that we are not specialized in. We are a Converged communications partner, but we received a referral in SPO due to our ACM, Teams Rooms and phone specializations, that includes that SPO, although it is not requirement to drive growth and consumption around it.
     
    We are hoping the option to edit the endorsements will become available for partners like us that does not have the required specialist to deliver the service and who will be negatively affected by declining the referral.
     
    Thanks!
     

  • 1

    Eligible customers voucher visibility

    Suggested by Amim Khan – Needs Votes  – 2 Comments

    There should be a list of customers which should be made available to account managers or partners so we can proactively work with the ATU team on utilization and also working closely with the sales team for ensuring it is in the system, so the vouchers are eligible post sales, just like we had it in the days of Software Assurance vouchers.

  • 6

    Non Benefit RFA | More details on why they do not qualify for FastTrack

    Suggested by Stephen Brown – Accepted  – 1 Comments

    We have started to receive 'Non-Benefit' referrals and noticed the notes lack details on why the customer did not qualify for the FT Benefit. Most of them seem like they should have qualified.
     
    Could more detail be provided on why the customer did not qualify for the FT Benefit? This could help us get to the right solution for the customer faster.

  • 1

    Modern Work Deployment Voucher issue & idea

    Suggested by Georgios Stergakis – Accepted  – 2 Comments

    Hi team,
     
    regarding the Modern Work Deployment Vouchers we are seeing a lot of delay in customers deciding the affiliate partner for whom to give the voucher. This results in delay of activating the voucher and getting the deployment activities ongoing.
     
    Some customer segments have more delays than others, for example critical infrastructure related companies or government entities. Public sector overall is usually slower and resources in the customer side are really thin. This affects gravely in the project activities and we run great risk in not being able to deliver within the timeline because of customer resourcing.
     
    For better program experience for partners and better success for deployment activities one idea would be to extend the initial standard voucher deadlines for these kind of customers. The current possible extension of 2 months through request to the program team would come on top of this.

  • 10

    RFA notes format challenging to work with

    Suggested by Stephen Leuthold – New  – 2 Comments

    The RFA notes feedback - It would be great if carriage returns are retained in the notes as they are entered into the RFA... It comes across as a blob of text all in one paragraph and makes it challenging to read and reformat.

  • 0

    Deployment Voucher Utilization

    Suggested by – Completed  – 1 Comments

    Difficulty in reaching Deployment Vouchers and customers not using them. Suggest that the referral team engages with customers to ensure voucher usage and explore converting unused vouchers into referrals.

  • 0

    FastTrack v. Standard Referrals

    Suggested by – New  – 0 Comments

    Referral team does a poor job differentiating between FastTrack referral and Standard referrals. I have received a FastTrack referral that clearly stated in the case history "not a FastTrack assistance".

  • 0

    Minimum number of Copilot licenses is too high for campaign

    Suggested by – Completed  – 2 Comments

    The requirement of 1000 Copilot-eligible licenses for the FastTrack Copilot campaign is still too high, especially compared to the eligibility for MCI Copilot workshops. It's hard to promote FastTrack’s exclusive Copilot offers because most buyers are still testing the product and are unlikely to commit to purchasing 1000+ licenses. Why hasn’t this been reviewed and adjusted, especially with many partners expressing concerns?

  • 0

    AI Transformation in FPC

    Suggested by – New  – 0 Comments

    The first slide of this call mentioned that AI Transformation would be a key focus for FY25, but we haven't received any information on that or on Copilot. Will this be covered in another call? How do we prepare in time for any new campaigns that may come in that space?
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