Program Tools (non OSU) Ideas/Suggestions

I would like to request the addition of a CSP Renewal column to the customer data section in FPX. Currently, FPX includes the EA Renewal column, but it would be helpful to also have the CSP Renewal column. Partners take different approaches depending on whether a customer has an EA or CSP agreement, so they need visibility into the type of agreement and its renewal timing within FPX. When prioritizing customers, partners first check the agreement type and renewal timing.

I would like to request the addition of a customer segment filter in FPX. Our partners are strategically focusing on SMC customers. However, FPX currently includes both Enterprise and SMC segment customers, which requires manual extraction of SMC data. This process is time-consuming and has become a blocker for FPX adoption.

For global partners it would be very helpful if there would be a downloadable voucher earnings statement that would contain complete earnings for all location IDs. The Power BI statement under Partner Statement Report · FastTrack Partner Community Portal is nice, but as global admin I would have to drill into every single location ID which makes working with the earnings report very clumsy. Would be great to have a consolidated view across all location Ids.... Thank you! :) 

Problem statement: FPX currently shows the number of available workshops but not the specific eligible workshops. Impact: Users need to click to see eligibility, which is inefficient. Measurement: Improved user efficiency and satisfaction.

Problem statement: Need to show EDU customers and SKUs in Insights.Specific process/tool/data: FPXImpact: EDU customers and SKUs not visible.Measure impact: Improved visibility of EDU data.

Problem statement: Need functionality to select one MCI engagement and see a list of all eligible customers.Specific process/tool/data: FPXImpact: Unable to create targeted campaigns efficiently.Measure impact: Increased campaign success rate. 

Idea This idea is a dedicated partner-facing session that introduces the latest ASPX dashboard updates and upcoming roadmap. Partners can easily catch up on recent enhancements and understand future capabilities so that they can actively and effectively leverage ASPX in their customer engagements. As an option, we can also open the session to a broader partner audience, including Non‑FRP partners. In recent sessions in Japan that included Non‑FRP partners, a PSM introduced the ASPX dashboard. Most Non‑FRP partners were not aware of the dashboard, and after learning about it during the session, they showed strong interest. Business Problem / Pain Point Many partners are not fully aware of new ASPX functionalities or roadmap changes, which limits their ability to use the dashboard strategically. Without regular updates, partners miss opportunities to improve their planning, reporting, and execution based on the most current data and insights.   Expected Impact A structured update session will significantly improve partner productivity by reducing time spent searching for information, eliminating guesswork, and enabling more data-driven conversations with customers. It will also reduce manual back-and-forth clarification and improve the quality of partner execution using ASPX.

This feature adds an At Risk column to ASPX Copilot Opportunities. Partners can quickly identify tenants with very low paid Copilot usage so that they can take proactive actions engagement, enablement, adoption support to prevent Copilot license churn. The experience is similar to the existing At Risk Tenants column in ASPX Secure Productivity. Partners currently lack visibility into Copilot adoption risk within Copilot Opportunities. Low usage tenants are often discovered too late, after churn discussions have already started. Without an at risk signal, partners must rely on manual analysis or assumptions, which delays intervention and reduces retention.

Currently Partners are only able to view opportunity details in ASPX for customers they have registered CPOR on. This is great where relationships exist already, however there are many times when account teams present new customers with no link to the Partner.  It would be beneficial for Partners to have a holistic picture of the customer landscape in those initial conversations to help shape an outcome that will have a higher chance of resonating with the customer and therefore landing successfully. This also reduces the amount of time expended given a Partner would likely have to engage the account team and or customer direct to get the required information.  Ultimately this would reduce lead conversion times significantly, reducing effort across the board, and likely see greater satisfaction for all involved.  While it was raised by 1 Partner, this would benefit all Partners globally. Given the potential positive impact, releasing this capability sooner rather than later would be highly beneficial.   

When we include the Teir 2 reseller name into the ASPX data feeds, is there a way to include the Teir 2 resellers MPNID along with the name. It can prove to be a good validation point for the Distributors to connect the tenant usage data.