Program Tools (non OSU) Ideas/Suggestions

Idea This idea is a dedicated partner-facing session that introduces the latest ASPX dashboard updates and upcoming roadmap. Partners can easily catch up on recent enhancements and understand future capabilities so that they can actively and effectively leverage ASPX in their customer engagements. As an option, we can also open the session to a broader partner audience, including Non‑FRP partners. In recent sessions in Japan that included Non‑FRP partners, a PSM introduced the ASPX dashboard. Most Non‑FRP partners were not aware of the dashboard, and after learning about it during the session, they showed strong interest. Business Problem / Pain Point Many partners are not fully aware of new ASPX functionalities or roadmap changes, which limits their ability to use the dashboard strategically. Without regular updates, partners miss opportunities to improve their planning, reporting, and execution based on the most current data and insights.   Expected Impact A structured update session will significantly improve partner productivity by reducing time spent searching for information, eliminating guesswork, and enabling more data-driven conversations with customers. It will also reduce manual back-and-forth clarification and improve the quality of partner execution using ASPX.

This feature adds an At Risk column to ASPX Copilot Opportunities. Partners can quickly identify tenants with very low paid Copilot usage so that they can take proactive actions engagement, enablement, adoption support to prevent Copilot license churn. The experience is similar to the existing At Risk Tenants column in ASPX Secure Productivity. Partners currently lack visibility into Copilot adoption risk within Copilot Opportunities. Low usage tenants are often discovered too late, after churn discussions have already started. Without an at risk signal, partners must rely on manual analysis or assumptions, which delays intervention and reduces retention.

Currently Partners are only able to view opportunity details in ASPX for customers they have registered CPOR on. This is great where relationships exist already, however there are many times when account teams present new customers with no link to the Partner.  It would be beneficial for Partners to have a holistic picture of the customer landscape in those initial conversations to help shape an outcome that will have a higher chance of resonating with the customer and therefore landing successfully. This also reduces the amount of time expended given a Partner would likely have to engage the account team and or customer direct to get the required information.  Ultimately this would reduce lead conversion times significantly, reducing effort across the board, and likely see greater satisfaction for all involved.  While it was raised by 1 Partner, this would benefit all Partners globally. Given the potential positive impact, releasing this capability sooner rather than later would be highly beneficial.   

One of the distributors that is integrating ASPX with the APIs has suggested that along with the Teir 2 reseller name that we should include the Partner ID or the tier 2 reseller MPN ID in the feed. This will help with their integration into their internal tools and marketplaces.