This forum is to submit insights/feedback and requests for new items or modifications to existing readiness materials, training videos and documentation. 

  • 5

    FastTrack service description - Adjust "Engaging FastTrack"

    Suggested by Stephane Almeida – Completed  – 4 Comments

    Process and Expectations - FastTrack – Microsoft 365 | Microsoft Learn   Hi dear team,    Many discussions with partners generated this piece of feedback/advise, to help customers understand that they can involve themselves directly with FRP instead of raising an RFA. Sometimes customers/partners think that the process requires the completion of an RFA to "officialize" the association process, when in reality, just a CPOR claim is sufficient. With the RME engine, raising an RFA via the "official" source can translate into an assignment to a wrong partner, when in reality, the customer doesn't even need to raise that RFA in the first place.   Our suggestion is to change the vocabulary in the "Engaging FastTrack" to something like: "Raising FastTrack assistance requests are not required for customers already working with our FastTrack Ready Partner (link here). Instead of just "For a list of FastTrack Ready Approved partners, click here"."   I am available for additional conversations around this.

  • 0

    Educating CSMs on Voucher Program

    Suggested by Voice of FPC – New  – 0 Comments

    Feedback was given on the need to better educate Customer Success Managers (CSMs) in Japan about the Voucher Program, as there was only one engagement last fiscal year. The problem is the lack of awareness among CSMs. The impact of not addressing this is low engagement in the program. To measure the impact, Microsoft could track the increase in CSMs’ knowledge and subsequent engagements by region.

  • 4

    Partner glossary for abbreviations

    Suggested by Iulia Dudas – Completed  – 3 Comments

    I'd like to make a suggestion to create a glossary that is shareable with the partners that would include Microsoft abbreviations. Even though in some of the calls these are provided at the beginning, for partners watching recordings, and not actively participating in chats it can be quite hard to keep up with them. 
     
    As far as "what should be included" is considered...my personal opinion is that there is nothing of sensitive importance when it comes to these abbreviations. 
    A revised version of the existing glossary could be added here:

  • 2

    Product Roadmaps

    Suggested by Julius Heise – Completed  – 1 Comments

    Dear all,

    since the move of the FastTrack Knowledge Base I am searching the Roadmap information for M365 Services which used to be great and very handy for our consultants. They used to be behind the following link: https://fasttrack365-kb.powerappsportals.com/?id=KB-02592

    Am I the only one who misses them? Any reason why they are gone?

    Thank You :)

    Julius

  • 8

    Remediation Checklist (RCL)

    Suggested by LeeAnne Hughes – Completed  – 0 Comments

    The link to the FastTrack Remediation Checklist is no longer working.  We are receiving the below error. 
    It was mentioned that the RCL is being removed from the FRP program entirely to be replaced by the Advanced Deployment Guides.  Please do not do this.  The RCL is essential for the Assessment meeting and is a great conversation starter about workloads customers are not familiar with and upgrade (upsell) options.  We rely quite heavily on the RCL.  Though, we also walk customers through the wizards, we hold an Assessment meeting prior to any Deployment Guide tours.

  • 2

    FastTrack Documents in one place

    Suggested by Sylwia Aderek – Rejected  – 2 Comments

    Hello, 
     
    I would suggest to move all the necessary documents to one place. Right now we can find documents on:
    I don't know what sourse is the most reliable.
     
    It would be really useful if there was a website created for FastTrack Ready Partners with all the documents, instructions, templates, news.

  • 2

    Update content - 4 year old

    Suggested by Dean Gross – Rejected  – 2 Comments

    https://m365-specialty-partner.powerappsportals.com/knowledgebase/article/KB-01067/en-us has a link to FastTrack for Azure service-level description which has a page that is 4 years old. I doubt that is still accurate.

  • 3

    過去イベント資料の提供場所について

    Suggested by Madoka Ishiwata – Completed  – 2 Comments

    https://m365-specialty-partner.powerappsportals.com/knowledgebase/article/KB-01172/en-us

    KB-01172にて"The following event recordings are located on FRP Yammer under Files."との記載がございますが、弊社は自社テナント以外のYammerが利用できないため、Yammer以外の場所にもレコーディング資料をアップロードいただくことをご検討いただけませんでしょうか。

  • 1

    FTP Community Yammer

    Suggested by Ana Rutar – Completed  – 1 Comments

    Hi! I would suggest to organize and structure FTP Yammer community little bit more as I found it hard to search and find important information. Every day is some new information and post and it's impossible to find what is important to you, if you don't spend every day on Yammer. Maybe make segmentation of topics as: News; FTP office Hours, FT campaigns etc .. Just to distinguish a little bit more topics from one another to enable partners to find information that are relevant to them more quicker.

  • 2

    Update needed to KA-01129

    Suggested by Steve Olson – Completed  – 1 Comments

    Please add the following language to the beginning of KA-01129:

    Mergers and acquisitions can be complicated for partners.  Partners have important decisions to make, and those decisions have consequences.  Because planning, communication, and irreversible decisions need to be made, please have the FPM loop in the RPM as soon as possible.
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