This forum is to submit insights/feedback and requests for new items or modifications to existing readiness materials, training videos and documentation.
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Educating CSMs on Voucher Program
Feedback was given on the need to better educate Customer Success Managers (CSMs) in Japan about the Voucher Program, as there was only one engagement last fiscal year. The problem is the lack of awareness among CSMs. The impact of not addressing this is low engagement in the program. To measure the impact, Microsoft could track the increase in CSMs’ knowledge and subsequent engagements by region.