Share insights/feedback, ideas and requests related to the FRP Program.
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Lack of visibility into Benefits available to FastTrack customers
Suggested by Rogerio Molina – Completed – 0 Comments
When we claim customers eligible for the FastTrack benefit, we need to fill out a document (SoW), saying what technology we will deliver to this customer, however, as we do not have visibility of the benefits available to the customer, we often make the claim and we later discover that the customer does not have this agreed benefit available. We needed to have a way to research the benefits that the customer has available, so we would be more assertive when offering and engaging the customer to start consuming the technology. -
Lead Quality
Suggested by Janet Khar – Accepted – 2 Comments
We shared with our Fasttrack PDM the issue with FPC Referrals just wanting us to solve their problem and not interested in new projects. We have not garnered a single new project this year from FPC referrals. Therefore, the ROI on the FPC Referrals has been poor. Our FPC PDM asked if we were holding firm with FPC Referrals to the 2-3 hours of free services only. We do try, but if the customer's issue takes longer than 2-3 hours the customer still expects it will be free regardless of how long it takes. If we try to charge them, they just complain about us. ASK - We need Microsoft to truly partner with us and help set the boundaries and expectations of what a FPC Referral should expect from a partner - for free. There is nothing in the original communication from MSFT to the customer to set any time boundary expectations. Given this is a MSFT program. MSFT should be setting the clear expectations to customers. -
Incentivize workloads like M365 Copilot, Microsoft Entra ID for FastTrack Partners
Suggested by Sohong Chakraborty – Completed – 1 Comments
As a FastTrack Ready Partner, we would like to see certain workloads like M365 Copilot, Microsoft Entra ID incentivized under the Modern Work & Security Usage Incentive program. We get a plethora of RFAs for these workloads and readily assist the customers. But incentivizing these workloads for this fiscal will lead to more skin in the game for the partners and, justify the time and effort the partners put in to deliver these FastTrack benefits.