Share insights/feedback, ideas and requests related to the FRP Program.

  • 4

    MCI Payment Reduction - $1 000 - Not worth the effort

    Suggested by Lindy Love – Rejected  – 2 Comments

    Very hard to obtain buy-in from our business for technical billable resources to deliver a workshop for $1 000 when it was previously $3 000

  • 4

    MCI Workshops - Market C

    Suggested by Danilo Nogueira – Rejected  – 2 Comments

    Please, review the creation of Market C for MCI Workshops. The value is not enough to pay the effort.

  • 4

    Deployment Vouchers

    Suggested by Lindy Love – Rejected  – 1 Comments

    Good day Microsoft Team, To receive the true value of this program, it would be great to obtain a list of the clients who qualify, especially if we are the deployment partner assigned. We have attended multiple sessions, although have yet to see the real value of the program as when reaching out to the relevant MS Account Manager, vouchers are not being assigned and we, as the Partner, have no idea on the workflow nor process. Even if the MS Account Team email the customer and copy the partner, this would be a starting point. What email address is MS using to send to the client and which stakeholders within the client base is this being sent do as there are multiple stakeholders within the client portfolio.

  • 4

    Need some FastTrack deck for Education customers

    Suggested by Gabriel Gordon – Rejected  – 0 Comments

    It would be nice to have some FT decks customized for Education customers, with their jargon, wording, scenarios.
    Gabriel

  • 3

    Need Security Everywhere back for Partners with the security badge!

    Suggested by John Francis – Rejected  – 1 Comments

    Team, up unitl i think the beginning of 2023, we were able to delivery PIE security everywhere engagements... we are an M365 partner with 5 badges, security being one of them.. but that doesnt seem to matter for the security everywher program as you now have to be an MSSP to delivery that engagement.
     
    We find that a bit ridiculous in that we are always helping clients move to e5, EMS, etc.. and have built a team around that... we are a Professional Services company and an SI (as well as a CSP), but we are in the business of implementation and integration, not the types of services provided by an MSSP. 
     
    our M365 clients rely on us to help them make decisions around upgrading, replaceing competitive products, etc.. and they dont think they should have to pay for that as they consider it microsoft presales work... but now i cant accomodate those types of engagement sfor them... 
    we need to be able to!
     

  • 3

    Make it easier to register all workloads for a customer

    Suggested by Jeremy Deschner – Rejected  – 0 Comments

    I have some customers that have self deployed and have already achieved 80% or more on some workloads. In order for our company to be a Value Added Service provider I would like for us to be their first point of contact for all issues in M365. 
    Currently if I want to register all the other workloads that are already 80% or more, I have to provide a signed POE or SOW, then a schedule, then more paperwork that may or may not be rejected. This is all time that we have to spend a company resource on instead of upselling. 
    If the workload is over 40%, we won't get any commission or incentive, so make it easier to register.
    If we register all their workloads the added value to the customer is 
    1. It means the customer can easily use the remote guidance feature of FT
    2. It puts our company in a really good position to upsell to E5  because there is no other vendor in the picture.
    3. If all their solutions have top level support, they will not look at Google or other providers. 

  • 2

    Create FPC Ideas Category for Referrals Decline Reasons

    Suggested by Hiroaki Naruse – Rejected  – 3 Comments

    Could you kindly consider creating " Others" category for Decline Reason of referrals? This will allow us to let Microsoft referral team know correct reason, and the assignment team can properly handle cusotmer's request after the Decline.

  • 2

    Add Statement to "Notice of FastTrack Assignment" Emails to Customers

    Suggested by Oscar Goco – Rejected  – 2 Comments

    There are two emails sent to a matched partner.
    The first is the Referral Notification email alerts a partner to the fact that a customer has been referred.
     
    The second email is the Partner Assignment Notification. This email is sent to customer, partner, referral requestor, FPM, and account team.
     
    When a partner sends an email to the customer, that email may get quarantined or delivered in to the customer Junk Folder. Therefore, the customer never sees the email.
    I had a few customers never seeing my emails even after repeated replies to the referral team, account team and/or customer.
     
    With email security being implemented by many customers, I suggest to add a statement in the second email recommending the customer to add the Partner contact or partner domain name to their Safe Senders list or check their Junk folder or quarantine folder. This should minimize the problem with missed communications and delays between the customer and partner.
     
     

  • 2

    Active user consumption control rules (MAU)

    Suggested by Rogerio Molina – Rejected  – 4 Comments

    Active user consumption control rules (MAU) that end up creating difficulties for us to work with customers. Unfortunately, due to various situations that are beyond our control, many customers reduce their consumption or even stop using the solutions. The problem is that we have had big problems with this, as our numbers end up being hugely negative.

    This ends up creating difficulties for us to remain active in Microsoft programs.

  • 2

    CPOR for Power Apps?

    Suggested by Marilyn Goodrich – Rejected  – 1 Comments

    Is there any plan to add Power Apps as a CPOR workload?
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