Program Tools (non OSU) ideas/suggestions

I would like to request the addition of a CSP Renewal column to the customer data section in FPX. Currently, FPX includes the EA Renewal column, but it would be helpful to also have the CSP Renewal column. Partners take different approaches depending on whether a customer has an EA or CSP agreement, so they need visibility into the type of agreement and its renewal timing within FPX. When prioritizing customers, partners first check the agreement type and renewal timing.

Request to Include CSP Revenue to PIIR in PSM Dashboard to measure the partner contribution across CSP deals

Request to Include Customer Sub Segments in all Reports (MPX and others)

Context: The MPX dashboard lists a high number of Copilot-related opportunities, reflecting accounts with paid licenses, free chat usage, and potential for engagement. However, these numbers do not always represent actionable or realistic sales prospects. Positive PotentialScalable Targeting: MPX provides a broad view of accounts with Copilot-related signals (paid licenses, free chat usage), which can help identify where to start.Data-Driven Prioritization: Using MPX as an initial filter can reduce guesswork and give partners a starting point for segmentationRisks and Negative ImpactOverestimated Pipeline: Many MPX-listed opportunities are not actionable due to budget constraints, long procurement cycles, or lack of intent. This inflates pipeline numbers and creates a false sense of progress.Resource Misallocation: Partners may waste time and marketing dollars chasing accounts that have no near-term buying intent, reducing ROI on campaigns.Forecasting Inaccuracy: Over-reliance on raw MPX data without validation can lead to poor forecasting and misaligned incentives.Partner Frustration: If campaigns fail to convert because the base data wasn’t qualified, partner trust in Microsoft programs and tools can erode.The gap between dashboard signals and true opportunities is large. 

Request to enhance MPX by including the count of all eligible customer seats as whitespace in Copilot opportunities. This will enable better prioritization based on customer size and improve opportunity targeting. Current Limitation: Whitespace is calculated as Paid MAU - Free Chat MAU, which doesn’t reflect total customer potential.Partner Impact: Partners currently need to manually analyze license data to estimate customer size, which is time-consuming and inconsistent.Currently partner need to understand customer size by analyzing the existing license

Currently in MPX a user is able to filter on MCI by selecting either 'Eligible' or ‘Ineligible’. To allow for better targeting depending on the specific campaign or motion a partner is looking to run, it would be useful if the filtering was more granular. For example, the ability to filter on Copilot eligibility, Data Security etc.

Currently, the Change Columns button in the FPX customer data area allows users to add or remove data fields displayed. However, these settings are not saved, so every time we access FPX, we must reconfigure the columns. While this may seem like a small task, it becomes a repetitive burden over time. If the Change Columns configuration could be retained, it would significantly reduce wasted time in the long run and greatly improve the usability of FPX. As an advanced enhancement, allowing users to save multiple personalized views e.g., My Views would be even more powerful. This would enable instant switching between different perspectives for analysis, making workflows faster and more efficient.

igures for PIIM and PIIR vary across multiple reports within the same dashboard. Example the PSM scorecard PIIM and PIIR data - differs from Partner Insights Data.