Share ideas, observations, and problems about other Microsoft 365 products. Please be as detailed as possible including the impact of the item to your business.
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MCI guide clarification on claimed customer
Suggested by Dzheyda Bilgin – New – 0 Comments
The MCI guide outlines the steps required to validate an engagement; however, it does not specify at which point(customer nomination or customer consent) a workshop ceases to be eligible for other partners. Clarifying this would help partners understand the process when a customer is associated with another partner. It would also assist partners and internal teams in determining whether an issue is due to a system error or because another partner has already initiated the engagement, particularly in cases where an engagement initially appears eligible but then becomes ineligible. -
MCI Guide doesn't contain information on cancelled engagements
Suggested by Dzheyda Bilgin – New – 0 Comments
The current MCI engagement guidelines do not provide clarity on scenarios where an engagement is cancelled after nomination but before delivery, or when payment has already been processed by the team. This ambiguity creates confusion for partners regarding whether such cancellations impact their performance metrics. To address this, the guide should explicitly outline these situations and confirm that partner performance will not be negatively affected when an engagement is cancelled under these circumstances. Clear guidance, including examples and FAQs, will help ensure transparency, prevent misinterpretation, and maintain partner confidence in the evaluation process. -
Inconsistency in specialization data through MS Partner Center
Suggested by Dzheyda Bilgin – Accepted – 0 Comments
Microsoft shows inconsistent data for the partners in PC which leads confusion and delays on partner end. An example, the partner has 5 certified people to achieve Copilot specialization. The numbers for example "Microsoft Applied Skills: Create agents in Microsoft Copilot Studio" are not the same across partner center. In skilling report for Copilot Advance Certification, is stated there are 3, in Training section of the Insights, there are 2 and when the skilling report is downloaded, this exam doesn't exist. The numbers are off across the partner center which slows down the process, confusing the partners and preventing them from having necessary certificates on time to proceed with business opportunities. -
MCI EA Security Engagements excluded market clarity
Suggested by Dzheyda Bilgin – Accepted – 0 Comments
The CSI program previously excluded certain markets. However, in current MCI guide which covers EA Security engagements as well, there is no mention of excluded markets. This clarification needs to be provided to the partners and be included in the guidelines for partners focusing on the right markets to achieve success. -
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Microsoft Information Protection Feedback
Suggested by Ilhan Balci – Needs Votes – 1 Comments
While switching to MIP agentless technology, the production environment was started without fully transferring the capabilities of the old version agents to MIP agentless. Operations performed with the agent became impossible.Since not all capabilities of the old agent were transferred, the customer's migration capabilities from a different labeling solution were lost and migration became impossible.Label replacement, which could be done automatically thanks to the old MIP agent, became impossible. The customer was forced to manually remove all old labels. If this workload was not accepted, transition projects were cancelled. -
Microsoft Defender Vulnerability Management
Suggested by Oscar Goco – Accepted – 2 Comments
Defender Vulnerability Management is now available as a standalone offer for more customers and use cases. It complements your endpoint detection and response (EDR) solution and has been expanded to include vulnerability assessments of containers.This technology is not in the FastTrack eligible workloads.We have several customers asking for assistance with this workload.I suggest adding this workload to the list of FastTrack workloads and include in the Modern Work and Security Usage Incentives. -
Second Title line in SPO
Suggested by Eric Fugère – Needs Votes – 1 Comments
A second title field on SharePoint pages, below the existing one, would help organizations that work in two languages. They could enter titles in both languages and make it easier for users who speak or understand a different language or culture than the default one. Users would find and interact with content on the platform more easily -
Difficulty with Microsoft 365 licenses
Suggested by Rogerio Molina – Completed – 2 Comments
Difficulty with Microsoft 365 licenses, lack of clear information, very high prices.
We had a case with a customer who purchased an Upgrade license from Windows 11 home to Windows Pro. When we went to upgrade, the system did not allow us to apply the key to the Windows that the customer has available (home version). We had to download the media and install Windows Pro.
This means that the rule of having a home version to be able to purchase the Upgrade is commercial only. Technically, it's not compatible?! -
MDO product level feedback (submitted on behalf of FRP-Kraft Kennedy)
Suggested by Lynda Mahabir – Completed – 0 Comments
Engineering feedback: Difficult to get customers to rip and replace existing solution because combined with EXO, protection is viewed as inferior.Delivery Feedback: EXO/MDO combination needs to be at par with competing solutions.Sales Feedback:Lots of Competition. Tough to get them to rip and replace solutions that are deemed superior to EXO/MDO combination. Even if included in M365 plan.