Suggested by Rogerio Molina – Completed
Difficulty with Microsoft 365 licenses, lack of clear information, very high prices.
We had a case with a customer who purchased an Upgrade license from Windows 11 home to Windows Pro. When we went to upgrade, the system did not allow us to apply the key to the Windows that the customer has available (home version). We had to download the media and install Windows Pro.
This means that the rule of having a home version to be able to purchase the Upgrade is commercial only. Technically, it's not compatible?!
We had a case with a customer who purchased an Upgrade license from Windows 11 home to Windows Pro. When we went to upgrade, the system did not allow us to apply the key to the Windows that the customer has available (home version). We had to download the media and install Windows Pro.
This means that the rule of having a home version to be able to purchase the Upgrade is commercial only. Technically, it's not compatible?!
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Hello: Thank you for raising this issue with us. We are escalating this to detrmine the appropriate group to address your concern and will circle back with you as soon as the information has been reviewed.
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Thank you for submitting your concern. This issue has been escalated the team is looking how to improve the experience. Appreciate you sharing!