In this article: Overview | Program Terms | Eligibility and registration | Incentive funding overview | Resources
Overview
Frontline Worker (FLW) is a pilot incentive program designed to help grow customer monthly engaged usage (MEU) across Teams Frontline Worker and Teams Frontline Worker + AI and is available through December 31, 2025.
Program terms
- The Frontline Worker Program is a pilot program that runs from April 10, 2025, through December 31, 2025.
- The program is focused on net new customer deployments of Teams Frontline Worker and/or Teams Frontline Worker + AI..
- Partners are pre-selected based on participation in Teams Partner Advisory Council partner (Teams FLW PAC) or an FLW Elevate Partner located in the ANZ or UK regions.
- The Statement of Work (SOW) must be submitted at the time of registration and approved before work begins.
- Register eligible customers using the FastTrack Community Portal.
- Every nomination will be reviewed by the business sponsor.
- The Proof of Execution (POE) must be submitted no later than December 1, 2025.
- Payment is issued upon approval of the POE; ensure Payment Central setup is complete to receive payments.
- SOW and POE cannot be submitted on the same day.
- Review the FLW Program Terms and Conditions for more information.
Eligibility and registration
- FLW license count must be greater than or equal to 4,000 users
- 4,000 of these cannot have been previously deployed FLW Teams
- 2,000 Teams FLW AI
- Customer segment must be SMCC or Enterprise
FLW license = Microsoft 365 F3, Microsoft F1, or Office 365 F3
Note: Partners are responsible for vetting customers prior to registration in the program. Registrations for ineligible customers will be denied.
| Workload | Limits |
| Threshold for Teams Frontline MEU | Minimum 4,000 users – licenses owned on customer tenant, but not deployed |
| Threshold for Teams Frontline AI MEU | Minimum 2,000 users – licenses owned on customer tenant, but not deployed |
Partner eligibility requirements
This pilot is by invitation only based on the criteria below being met for FY25.
- Partner is eligible to deliver End Customer Investment Fund (ECIF) Projects (“ECIF Supplier”).
- Has established and maintained an active Microsoft Partner Network (MPN) ID and Partner Center account.
- Is a Teams FLW PAC partner or an FLW Elevate Partner located in the ANZ or UK regions.
- Agree to complete Payment Central onboarding and profile set up.
Incentive funding overview
There are two options for this program: Pilot and Full Deployment (outlined below)
Pilot:
- $3,000 flat rate is available per engagement outlined as follows:
- Pilot: Minimum user adoption growth threshold of 100 MEU Teams F; and/or
- Pilot: A minimum user adoption growth threshold of 200 MEU for Teams F AI.
Teams and Teams + AI options can be combined for a maximum of $6,000 per customer.
Full Deployment:
The payout structure below is based off the minimum payout partners could receive for these engagements to be $10,000.
- Maximum payout per customer tenant: $30,000.
- Maximum payout to be received per partner across engagements: $60,000.
| Teams engaged F MAU delivery criteria for each SOW | Funding ($2.50/user) |
| 4K engaged Teams FLW MAU | $10K USD |
| Each additional engaged FLW user above 4K | $2.50/user |
| Teams engaged F AI MAU delivery criteria for each SOW | Funding ($5/user) |
| 2K engaged Teams FLW AI MAU | 10K USD |
| Each additional engaged FLW AI user above 2K | $5/user |
Resources
- Presentation: https://aka.ms/FrontlineWorkerPresentation
- SOW template: https://aka.ms/FrontlineWorkerSOW
- POE template: https://aka.ms/FrontlineWorkerPOE
- Knowledge Base FAQs: https://aka.ms/FrontlineWorkerFAQ
- Terms and Conditions: https://aka.ms/FrontlineWorkerRegistrationTermsandConditions
- Registration: https://aka.ms/FrontlineWorkerRegistration