Suggested by Amanda Lima – Completed
A few customers have strange issues where it comes to expectations around a uniform user experience. Every few weeks it’s different, especially with accessing or sending encrypted emails. Will it open in the browser? Will it send a link? Why is the behavior from the SAME SENDERS so different? It’s frustrating because this should be simple and easy. Customers expect the same results every single time they do the same action. When demoing IRM and documenting results and then the results change a week later and no one knows why? That’s a very hard sell.
Status details
Thank you for the great feedback. This has been passed on to the relevant Partner Delivery and Product teams for review and will help drive Product and Partner strategy moving forward. We appreciate the insights and invite additional feedback/insights in the future