Suggested by Ryota Tsuji – New
1. Describe the scenario briefly (what is the feature? how will it work as a partner i can do X so that i can achieve Y)
The proposed feature is a per-tenant MAU trend graph within MPX. It will display monthly active user (MAU) trends for each tenant across all products, similar to the existing “Copilot Usage by Product” view but scoped per tenant.
As a partner, I can monitor MAU trends over time (e.g., past 3–6 months) so that I can identify customers with strong engagement and prioritize them for upsell or adoption initiatives. I can also pinpoint tenants showing declining MAU trends and take immediate action to prevent churn.
2. Describe the business problem or pain point (why is this feature needed?)
Currently, MPX does not provide visibility into MAU trends at the tenant level. Partners lack historical engagement data, making it difficult to assess customer intent or adoption trajectory. This gap leads to inefficient prioritization and missed opportunities for targeted interventions.
3. Describe the expected impact (quantify the impact e.g. improves productivity, reduces manual toil)
By tracking Copilot's MAU trends (e.g., over the past 3 to 6 months), partners can identify customers who are actively using Copilot and show intent to purchase additional licenses. They can also identify customers at high risk of churning from Copilot.
4. How many partners asked for it? (quantify the ask)
At least 7+ partners have raised this need.
5. What is the urgency? High/Medium/Low
High. Partners are actively seeking better insights to drive adoption strategies, especially in competitive markets.
6. How does success looks like? (success criteria, measurable outcomes, KPI)
Success Criteria: Partners can view MAU trends per tenant for at least the past 6 months.
Measurable Outcomes/KPIs:
・Promotion of ASPX adoption by partners.
・Partners plan campaigns using Copilot Opportunities Insights within 3 months of launch.