Other Microsoft 365 Product Feedback

The MCI guide outlines the steps required to validate an engagement; however, it does not specify at which point(customer nomination or customer consent) a workshop ceases to be eligible for other partners. Clarifying this would help partners understand the process when a customer is associated with another partner. It would also assist partners and internal teams in determining whether an issue is due to a system error or because another partner has already initiated the engagement, particularly in cases where an engagement initially appears eligible but then becomes ineligible.

The current MCI engagement guidelines do not provide clarity on scenarios where an engagement is cancelled after nomination but before delivery, or when payment has already been processed by the team. This ambiguity creates confusion for partners regarding whether such cancellations impact their performance metrics. To address this, the guide should explicitly outline these situations and confirm that partner performance will not be negatively affected when an engagement is cancelled under these circumstances. Clear guidance, including examples and FAQs, will help ensure transparency, prevent misinterpretation, and maintain partner confidence in the evaluation process.

Microsoft shows inconsistent data for the partners in PC which leads confusion and delays on partner end. An example, the partner has 5 certified people to achieve Copilot specialization. The numbers for example "Microsoft Applied Skills: Create agents in Microsoft Copilot Studio" are not the same across partner center. In skilling report for Copilot Advance Certification, is stated there are 3, in Training section of the Insights, there are 2 and when the skilling report is downloaded, this exam doesn't exist. The numbers are off across the partner center which slows down the process, confusing the partners and preventing them from having necessary certificates on time to proceed with business opportunities.