In this article: Where to find payment status | Payment status value definitions | Timeline to process payments | How to access SWIFT details
FAQs
Q: Where can I find the status of my payment?
Whether you’re in the Partner Statement or Earnings Report, you can view the up-to-date status of your Quick to Market payments under the FastTrack Partner Community (not MCI or Partner Center payments).
In the Partner Statement Report, select criteria you wish to view by selecting Tenant Name, Voucher Number, or Service Name. Once selected, payment status will be displayed in the Payment Summary.
You may also see this detail in the Partner Earning Report. From the Partner Statement Report, select View Earning History.
Once in the Partner Earning Report, select the criteria you wish to view, Tenant Name, Voucher Number, or Service Name, and scroll down to view Payment Status.
Q: What does each payment status value indicate?
Pending Payment Central Processing
This status means the payment is being processed by Payment Central, which executes partner payments including currency conversion, validating bank accounts, and calculating tax, etc. Payments will typically be in the Pending Payment Central Processing state for approximately two days. Note: A complete Payment Central account including banking and tax information is required to ensure payments are promptly routed to partners. Contact Incentive Support to learn more.
Pending MS Invoice Processing
Reflects the internal Microsoft invoicing process. This process includes generating final payment details to partners. One to two days after this process is initiated, payments will be reflected in the partner’s bank account with an indication of Deposit Recorded.
Deposit Recorded
When the status reaches Deposit Recorded, payment has successfully been deposited to the partner’s bank account. If additional payment details are needed while this status is reflected, including Payment Document number or Microsoft invoice number, please create a case with Incentive Support.
Pending Partner Action in Payment Central
This status indicates that an update may be required in Payment Central. To update, ask your finance contact to visit Payment Central to review account details and complete the necessary updates. Note: Updates made by the partner to the payment profile name, payee contact name, email address, etc., will impact the payment timeline. Should any of these changes require an update, please update Payment Central. Once Payment Central updates are completed, you must open a case in Incentive Support and report the corrections so we can ensure the payment details map to the correct profile.
Pending Payment Central Internal Review
This status reflects that the payment is undergoing additional review by the Microsoft Internal audit process. For more information, open a ticket in Payment Central by selecting the Get Help link on the right side of the page.
Not available
If the activity occurred prior to FY24, the payment detail may not be available. Please reach out to Incentive Operations to open a case and inquire about payment detail.
Q: What is the timeline to process payments?
Note: This is the average time frame for payment initiation process to complete. Delays are possible and there may be times when the status remains at Payment Initiated for more than 2-3 days. For questions about a specific payment, please open a ticket with Incentive Support.
Q: How do I get access to SWIFT details?
Payment details such as Society for Worldwide Interbank Financial Telecommunication (SWIFT) are not visible to the Incentive Operations team. To receive SWIFT details, please collect all available details (Microsoft invoice number, payment date, and payment document number) from Incentive Support.
You may then open a ticket in Payment Central by selecting the Get Help link on the right side of the page. Please provide the available details (Microsoft invoice number, payment date, and payment document number) on the ticket.