Suggested by Amanda Lima – Completed
The product works very well but getting users onboarded with the phone porting is a nightmare. And it’s not just because of the external phone vendor but the phone port team does not make it easy on us at all. How are we supposed to migrate users to an entire new tenant when the phone portion comes down to last minute cancelations on Fridays with no support until Monday? The hardest sell around Teams Phone isn’t the migration but the perceived uptime. Getting users to go cloud-only for Teams Phone is asking them to trust MS to be up all the time. And the perception is that it is not. Why drop their phone vendor and SBC at all when calling plans for int’l are $20+ per person without guarantees for uptime and quality product updates?
Status details
Thank you for the great feedback. This has been passed on to the relevant Partner Delivery and Product teams for review and will help drive Product and Partner strategy moving forward. We appreciate the insights and invite additional feedback/insights in the future