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Suggested by Chip Stein Completed 

There is a disconnect between the soft client and physical phones.  Caller ID from Queues and Attendants don’t show up in the new “lightweight” experience.  When that’s disabled it tends to show the first Attendant or queue instead of the one that passed the call to the user like the soft client.

Status details

Thanks Chip, this has been sent to the product team for review