Suggested by Dzheyda Bilgin – New
Partners have expressed concerns about the current performance measurement requirements in MCI engagements, particularly the expectation for customers to commit to license purchases before workshops are delivered. This creates hesitation among partners, who fear being penalized if the customer does not convert. As a result, some partners choose not to engage at all, missing opportunities to showcase the product and potentially influence customer decisions. To address this, would it be an option to allow 1–2 engagements per partner per year to be excluded from performance requirements? Maybe by adding criterias as can be used on education customers or the customers above x amount of seats. This would give partners the flexibility to deliver workshops to customers they believe have strong potential or genuine interest, even if those customers cannot confirm investment upfront, ultimately encouraging more proactive engagement and reducing missed opportunities.